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Can't open kindle fire. Kindle fire, 3 years old. Can't open…

Customer Question
Can't open kindle fire ...

Can't open kindle fire

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle fire, 3 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Can't open it so i can't use it

Submitted: 8 months ago.Category: E-Readers
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Answered in 5 minutes by:
11/16/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,964
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 8 months ago

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle

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Electronics Technician: Josh, Technician replied 8 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Customer reply replied 8 months ago
CANCEL MY MEMBERSHIP
Electronics Technician: Josh, Technician replied 8 months ago

Sure; I will send a cancellation for you.

Please use the star rating at the top of this page to rate as 5 stars then I will send the request for you.

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