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How can I reset the nook tablet. Not even 1 year old it is a…

Customer Question
How can I reset...

How can I reset the nook tablet

Technician's Assistant: What's the make/model of your device? How old is it?

Not even 1 year old it is a nook tablet

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been going on for about a month I tried resetting my password ***** my gmail account but it never recognizes it always gives me an error message

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Not really

Submitted: 8 months ago.Category: E-Readers
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Answered in 5 minutes by:
11/16/2017
Electronics Technician: Richard, Customer Service replied 8 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,180
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When you say to reset, do you mean your password?

Please let me know

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Customer reply replied 8 months ago
No I would like to reset the tablet back to it's factory setting I fear my trying to reset it with out help has screwed up my tablet
Electronics Technician: Richard, Customer Service replied 8 months ago

Got it.

Can you tell me the model of the Nook tablet please?

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Customer reply replied 8 months ago
60611320040931
Electronics Technician: Richard, Customer Service replied 8 months ago

Ok, I am not sure sorry what you sent me.

Is it a Nook Color?

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Customer reply replied 8 months ago
it is Nook tablet $49
Electronics Technician: Richard, Customer Service replied 8 months ago

Ok, but I need to know the model of it

Is it s Glo? Screen is black and white?

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Customer reply replied 8 months ago
No the screen is blue
Electronics Technician: Richard, Customer Service replied 8 months ago

ok, please try to find the model Kindle you have

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Customer reply replied 8 months ago
I'm not using the kindle
I'm trying to get my tablet to work
Electronics Technician: Richard, Customer Service replied 8 months ago

yes, what iss the model of the NOOK you have

Which nook? Nook color, Nook Basic, Nook Glo, Nook Touch?

Please tell me which one you have

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Customer reply replied 8 months ago
nook basic
Electronics Technician: Richard, Customer Service replied 8 months ago

ok, press the 'n' button -> Settings -> Device Information -> Erase & Deregister

Let me know how you go

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Customer reply replied 8 months ago
There is no N button just the blue welcome screen
Electronics Technician: Richard, Customer Service replied 8 months ago

It is asking you to set up the Nook again?

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Customer reply replied 8 months ago
That is what I wish to do
Electronics Technician: Richard, Customer Service replied 8 months ago

Yers, but on the Nook it is welcoming you?

Is that correct?

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Customer reply replied 8 months ago
then I got the talk back tutorial
Electronics Technician: Richard, Customer Service replied 8 months ago

Ok, this means it has been reset, else it would not show the tutorials

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Customer reply replied 8 months ago
how do I get out of the tutorial screen
Customer reply replied 8 months ago
Talk back tutorial
Electronics Technician: Richard, Customer Service replied 8 months ago

What options do you see as you should see next or cancel / skip

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Customer reply replied 8 months ago
no
Customer reply replied 8 months ago
basic navigation, scrolling, talk back menus, text navigation, text editing
Electronics Technician: Richard, Customer Service replied 8 months ago

Hold the power button on the Nook for 60 seconds then release.

Then power it on and tell me what you then see

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Customer reply replied 8 months ago
nothing happening
Electronics Technician: Richard, Customer Service replied 8 months ago

ok, can you tell me what you mean by nothing please?

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Customer reply replied 8 months ago
the talk back menu is the same
Electronics Technician: Richard, Customer Service replied 8 months ago

Can you get to settings on the Nook?

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