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Kindle is fully charged but will not open, worked well until

Customer Question
just now. JA: What's the make/model...
Kindle is fully charged but will not open, worked well until just now.
JA: What's the make/model of your device? How old is it?
Customer: About 4-5 years old, basic model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For the past day. Have recharged, battery light is green when charging
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: Do you suggest anything?
Submitted: 29 days ago.Category: E-Readers
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Answered in 5 minutes by:
11/16/2017
Electronics Technician: Josh, Technician replied 29 days ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,036
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 29 days ago

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle

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Electronics Technician: Josh, Technician replied 28 days ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Josh
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,036
21,036 Satisfied Customers
Experience: E-reader expert

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