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I ordered a book and find it in my books and can read it on…

Customer Question
I ordered a book...

I ordered a book and find it in my books and can read it on my computer but cant download to my reader. Any reasons?

Technician's Assistant: What's the make/model of your device? How old is it?

Kobo aura one and quite new

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have not had any trouble with any other purchasers and as I had preordered this book wonder if it has something to do with not being charged to my account yet althought you would think it wouldnt be available on the computer. I have tried anything I can think of. It is not my first reader.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Cant think of anything at this stage.

Submitted: 8 months ago.Category: E-Readers
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Answered in 9 hours by:
11/15/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,929
Experience: E-reader expert
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
No you are far too expensive for such a simple question. I will be making a complaint to Kobo. If someone purchases a reader they should be entitled to some help with in reason.
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