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Im out of the country. mu nook cannot get connected to the…

Customer Question
Hi Im out of...

Hi Im out of the country. mu nook cannot get connected to the wifi where ham can you help me plus I forgot the password ***** my nook

Technician's Assistant: What's the make/model of your device? How old is it?

Sn.3042410011904111 its pretty old. probably like 5-7 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just tried to get connected to internet wifi the device seems to be on-wifi but keeps saying its not connected and do not know what to do

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I supposed he can help me to do this and I will be fine, thanks

Submitted: 8 months ago.Category: E-Readers
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Answered in 5 minutes by:
11/15/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,941
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 8 months ago

Which password ***** you need help with?

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Customer reply replied 8 months ago
hi josh, I found the following information for you to help me out, software 2.2.1 Nook HD, Mod. BNTV400, Serie 3042410011904111, wifi, 58;67;a;f7;c5;26
the reader keeps saying is of internet? why is that?
Electronics Technician: Josh, Technician replied 8 months ago

Did you connect to a local Wi-Fi network?

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Customer reply replied 8 months ago
josh please contact me at(###) ###-####
Electronics Technician: Josh, Technician replied 8 months ago

Did you connect to a local Wi-Fi network?

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Customer reply replied 8 months ago
oh well, if you cannot contact me please give instructions so I can change the password in my nook and get connected
Electronics Technician: Josh, Technician replied 8 months ago

Are you asking for the password ***** a local Wi-Fi network?

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Customer reply replied 8 months ago
no is the password ***** my nook I don't remember it. the wifi here is SCAVO but is the wifi page keeps showing the lock and cannot get connected
Customer reply replied 8 months ago
the signal seems to be excellent the security is WPA/WPA2 PSK but I can not open the lock
Customer reply replied 8 months ago
provide me with a telephone number so I can call you, to be able to talk if possible
Electronics Technician: Josh, Technician replied 8 months ago

Yes, you are asking for the Wi-Fi password.

Do you own the network called SCAVO? or are you trying to connect to someone elses network?

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Customer reply replied 8 months ago
The network I have here belongs to telmex is call infinitum but I gave it the nave Scavo to get connected and cannot do that
Electronics Technician: Josh, Technician replied 8 months ago

Okay, so it is your network?

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Customer reply replied 8 months ago
it is
Electronics Technician: Josh, Technician replied 8 months ago

What is the make/model of the router?

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Customer reply replied 8 months ago
the model of my router is S/N LQJEQ16203005744
Mac.1C675884BE85
Model HW1605V4S5DF
SSID Infinitum5DF2.4
INFINITUM5DF5
contrasena COKsL2dzp4
Customer reply replied 8 months ago
hello. are you there?
Electronics Technician: Josh, Technician replied 8 months ago

What is the make/model of the router?

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Customer reply replied 8 months ago
is someone there I have being waiting for 30 minutes with no answer
Electronics Technician: Josh, Technician replied 8 months ago

What is the make/model of the router?

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