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My kindle keeps telling me it can’t communicate with my

kindle JA: What's the make/model of...
My kindle keeps telling me it can’t communicate with my kindle
JA: What's the make/model of your device? How old is it?
Customer: With my printer I mean
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started . It worked yesterday. I’ve tried rebooting etc
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: No
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Answered in 5 minutes by:
11/14/2017
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 26,930
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 26,930
Experience: Nook, kindle & ipad expert
Verified
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Customer reply replied 26 days ago
Thank you that worked!
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Nathan
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 26,930
26,930 Satisfied Customers
Experience: Nook, kindle & ipad expert

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