E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

My kindle screen just went blank. plugged in to charge - no…

Customer Question
My kindle screen just...

My kindle screen just went blank. plugged in to charge - no change. is my kindle dead?

Technician's Assistant: What's the make/model of your device? How old is it?

Wayne vieira

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Happened last night. no troubleshooting tried.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No matter what button I press - nothing, just blank

Submitted: 8 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
11/13/2017
Electronics Technician: Nathan, Technician replied 8 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,724
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,
Nathan

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,724
30,724 Satisfied Customers
Experience: Nook, kindle & ipad expert

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My paper is totally dead. I have plug in the charger over
My paper white is totally dead. I have plug in the charger over night but nothing happens. I have plugged and repluged but no light shows up. The battery is completely dead, How can I get another batt… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My kindle just went blank. I tried to restart it by pressing
My kindle just went blank. I tried to restart it by pressing the start button, but nothing happened no matter how many times I tried. Maybe it's dead. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My kindle paperwhite was purchased July 29, 2016. It has not
My kindle paperwhite was purchased July 29, 2016. It has not taken a full charge lately (few months). Last night it said it needed to be charged but then went dead promptly. I have tried charging it. … read more
Cris
Cris
60 satisfied customers
Out of the blue, with no known injuriy, my Kindle (only 6
Out of the blue, with no known injuriy, my Kindle (only 6 months old) won't start. I plugged it in to charge when I went to bed (as I usually do) and the next morning it wouldn't power on. What do I d… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My screen disappeared and all I have now is a slightly lit
My screen disappeared and all I have now is a slightly lit blank screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Won't come on. reading it last night closed cover went to
won't come on. reading it last night closed cover went to kitchen came back and now its dead. tried to turn it off and then back on, mothing. plugged in to charge battery nothing … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I have 2 kindle fires and neither will boot up even after a
I have 2 kindle fires and neither will boot up even after a reset … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My kindle paperwhite has just gone blank and stopped working
my kindle paperwhite has just gone blank and stopped working what do I do? … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
It seems like it froze up. can't charge, turn page or get in
it seems like it froze up. can't charge, turn page or get in the apps on top . … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I am unable to connect to my wireless. Kindle Fire. Not sure
Kindle Fire. Not sure of age. It's a few years old. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My ereader screen is on sleeping mode and it wont turn on
my ereader screen is on sleeping mode and it wont turn on when I push the button. I tire turning it off by holding down the button and nothing is happening. its not registering in my laptop or chargin… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My kindle went blank on me while I was reading. No all I
My kindle went blank on me while I was reading. No all I have is a white screen with a rectangle in the middle and nothing in the rectangle … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have an early Kindle. It suddenly stopped working. I've
I have an early Kindle. It suddenly stopped working. I've held the power button for a minute without result. The screen is blank. Is it totally dead? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I was trying to download a book last night and my kindle
I was trying to download a book last night and my kindle screen went blank and ever though it is fully charged all I have is a blank screen … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Hi, I was playing games on my Kindle Fire with my Grandson
Hi, I was playing games on my Kindle Fire with my Grandson last night and all of a sudden the screen went blank but you could hear music from the game. Tried to turn it on, but it wouldn't and the gre… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Kindle is stuck on a page display and will not change or shut
Kindle is stuck on a page display and will not change or shut down. i tried sliding the power slide across and held it for well over one minute but nothing has changed… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I cant get my kindle fire to turn back on. Last night the
I can't get my kindle fire to turn back on. Last night the battery went dead and I shut it down. I charged it all night, but this morning I still couldn't get it to turn on. The power button will ligh… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My kindle suddenly stopped working. Blank screen. Tried charging.
My kindle suddenly stopped working. Blank screen. Tried charging. Green light came on. still blank screen. PUrchased it thru u less than a year ago.… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x