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Fire tv locked up; screen is now black. have tried all the…

Customer Question
Fire tv locked up...

Fire tv locked up; screen is now black. have tried all the suggested fixes, but nothing works.

Technician's Assistant: What's the make/model of your device? How old is it?

Firestick is only one month old--don't have model no. right now

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It's been going on for about 30 min. I tried uplugging the firestick device from the tv, also pressing select, pause at the same time.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I'm stumped; connect me.

Submitted: 5 months ago.Category: E-Readers
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Answered in 2 minutes by:
11/13/2017
Electronics Technician: Aric, Technician replied 5 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 46,671
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 5 months ago

There's one more suggested fix, you may not have tried. Shut the TV off and unplug the USB power cable from the Firestick, wait 30 seconds and plug it back in. Turn the TV on and use the ORIGINAL TV REMOTE'S INPUT BUTTON to make sure you are on the correct HDMI Input. Let me know what happens.

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Electronics Technician: Aric, Technician replied 5 months ago

Are you there? Were you able to try those steps?

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Customer reply replied 5 months ago
I tried them, but didn't work.
Electronics Technician: Aric, Technician replied 5 months ago

Let's look at the TV itself- can you get anything to display on your TV at all? Try pulling up the set's menu using the original TV remote. Let me know if the set's own menu displays.

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Customer reply replied 5 months ago
i pulled up the menu
Electronics Technician: Aric, Technician replied 5 months ago

Let's look at the TV itself- can you get anything to display on your TV at all? Try pulling up the set's menu using the original TV remote. Let me know if the set's own menu displays.

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Electronics Technician: Aric, Technician replied 5 months ago

Okay, I have no way of knowing what TV you have- but does it have another HDMI port you can try plugging into?

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Electronics Technician: Aric, Technician replied 5 months ago

Hello??

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Customer reply replied 5 months ago
are you still there? I submitted the payment for $20; I'm waiting for your help.
Electronics Technician: Aric, Technician replied 5 months ago

Yes, I posted this about 10 minutes ago:

"I have no way of knowing what TV you have- but does it have another HDMI port you can try plugging into?"

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Customer reply replied 5 months ago
I tried what you said. I brought up the tv menu; there is no other port for me to use.
Electronics Technician: Aric, Technician replied 5 months ago

What's the model number of the TV.

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Electronics Technician: Aric, Technician replied 5 months ago

Because right now it sounds like the HDMI port doesn't work anymore. I need to be able to look up the set.

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Customer reply replied 5 months ago
tv is LG 47LH55
Electronics Technician: Aric, Technician replied 5 months ago

That TV has three HDMI ports. Please try using a different port, and let me know what happens.

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Electronics Technician: Aric, Technician replied 5 months ago

Are you able to locate the three HDMI ports- they are one above the other on the back of the set.

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Customer reply replied 5 months ago
i tried one of the other ports--no luck.
Electronics Technician: Aric, Technician replied 5 months ago

Did you have other devices plugged into those ports so you can verify they work?

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Electronics Technician: Aric, Technician replied 5 months ago

If the TV's HDMI ports work with other devices- but not the Firestick, then you have a faulty Firestick and would need to have it replaced under warranty. However if the TV does not display any sources connected to it via HDMI then the TV's HDMI ports themselves are the issue. Let me know what you find.

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Customer reply replied 5 months ago
i'm checking
Electronics Technician: Aric, Technician replied 5 months ago

Alright, fingers crossed.

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Customer reply replied 5 months ago
no; I tried a good port, nothing. I had this problem once before and the tech led me through it by phone. it was fixed within a matter of minutes. unfortunately, I don't remember the process.
Electronics Technician: Aric, Technician replied 5 months ago

Okay, well I don't have a quick fix here. I will opt out.

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Customer reply replied 5 months ago
now what?
Electronics Technician: Richard, Customer Service replied 5 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 44,590
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Hi there

Connecvt the firestick to a different HDMI port on the TV, does it then function correctly?

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Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 44,590
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