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Screen shows a battery image with exclamation point inside.

Customer Question
Screen shows a battery...

Screen shows a battery image with exclamation point inside

Technician's Assistant: What's the make/model of your device? How old is it?

3 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Tried to turn it off but with no success

Submitted: 8 months ago.Category: E-Readers
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Answered in 4 hours by:
11/11/2017
Electronics Technician: Pete, Engineer replied 8 months ago
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 20,388
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Engineer replied 8 months ago

The ! symbol indicates that the battery needs charged.

Can you turn the device on whilst it is connected to a charging cord?

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