E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I need help with my kindle. I ,t know what kind it is.I am…

Customer Question
I need help with...

I need help with my kindle

Technician's Assistant: What's the make/model of your device? How old is it?

I don,t know what kind it is.I am trying top play bingo but it tells me the license is Expired

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I don't know any troubleshooting

Submitted: 8 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
11/10/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,964
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 8 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
It is not turning on, it still says license expired. The license for this app needs to be refreshed. By the way I found aout my kindle is a fire kindle
Customer reply replied 8 months ago
When I bought the fire kindle I had help in the program
Customer reply replied 8 months ago
I would like to cancel yourTechnician I get in touch with Amazon thank you
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Why does my Solitaire program say that I have a license that
why does my Solitaire program say that I have a license that has expired? what does that mean? … read more
Harry
Harry
3 satisfied customers
Can you help me with my kindle, I got the message my license
Can you help me with my kindle, I got the message my license has expired and I don't understand. … read more
Josh
Josh
Technician
21,964 satisfied customers
My kindle says my licience has expired and needs to be
My kindle says my licience has expired and needs to be refreshed but don't know how to do it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My kindle fire 8 is only couple months old. The brightness
My kindle fire 8 is only couple months old. The brightness on the screen has majorly diminished and I need it to take a test. How to i increase screen brightnezs? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I bought new kindle and am trying to register it. I can't
I bought new kindle and am trying to register it. I can't remember my log on name or password. Have tried several ways, even got one time password ***** didn't work and has now expired. … read more
Josh
Josh
Technician
21,964 satisfied customers
How do I refresh app for expired license? It is a Kindle
It is a Kindle Fire HDX About 3 to 4 yrs old. Not sure. 7inch 16 GB … read more
Josh
Josh
Technician
21,964 satisfied customers
My license expired on my favorite games. How can I fix that?
My license expired on my favorite games. How can I fix that? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Voyage will not go page fwd, back NOTHING! plugged in or
Voyage will not go page fwd, back NOTHING! plugged in or not … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My Kindle screen locked and I can not get to the next page.
My Kindle screen locked and I can not get to the next page. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I would like a user manual for my Kindle Fire. It is not in
I would like a user manual for my Kindle Fire. It is not in my name. It was a gift from my son. I don't know how to use it. Georgia … read more
Josh
Josh
Technician
21,964 satisfied customers
Have always received Kindle books from the Book Bub- but
have always received Kindle books from the Book Bub- but lately my kindle doesn't receive any I ordered … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am getting error msg that license has expired. How do I
I am getting error msg that license has expired. How do I fix that? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Everything I had on my kindle now says "license expired" and
everything I had on my kindle now says "license expired" and I did not … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Unable to connect to wifi, I was able to connect to Wi-Fi.
I was able to connect to Wi-Fi. Now the problem is my apps have queued, a check mark, or an explanation mark. If they do open is says License expired ... the license for this app needs to be refreshed. Please try again and if I hit ok, I am told the app not owned. I don't know what to do ... … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My games have license expired and need to renew. I cannot do
my games have license expired and need to renew. I cannot do this because it tells me my kindle is not connected to open network. I had to get a new wifi modem and they put in the new pw and it worked… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
How do I retrieve my kindle books from my last tablet, i
how do I retrieve my kindle books from my last tablet … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My Kindle Account seems to be in order, however, I cannot
My Kindle Account seems to be in order, however, I cannot download a new book until I have purchased a previous book. I don't know why this has not been processed with the other books that I have been… read more
Josh
Josh
Technician
21,964 satisfied customers
My Kindle won"t turn on. I was downloading a Bingo game and
My Kindle won"t turn on. I was downloading a Bingo game and it froze up so I shut Kindle off and now it won't go on. :(… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x