E-reader questions? Ask an electronics Expert.
Thank you for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me the error you get when it fails to connect?
Do you have a windows computer that is already connected to the wifi network?
Please let me know
We are best to double check the password, just in case it has been changed by someone there.
Press the windows key + R and type in
Right click on the wireless connection and click on Status
Then click on wireless properties
Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use
Make sure to use that one exactly as it is, so if it has capitals use this, eg: PASSword ***** ***** to passWORD
Let me know please how you go