How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 50275
Experience:  Avid repairer and trouble shooter of E-Readers
32989067
Type Your E-Readers Question Here...
Richard is online now
A new question is answered every 9 seconds

My kindle will not accept my Wi-Fi password and it is

Customer Question

my kindle will not accept my Wi-Fi password ***** it is correct.
JA: What's the make/model of your device? How old is it?
Customer: kindle paper white 2016
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it is new and I am trying to set it up ...
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: not now
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the error you get when it fails to connect?

Thank you

Customer: replied 1 year ago.
It just says password ***** ***** but I have put it in carefully 20 times.
Expert:  Richard replied 1 year ago.

Thank you

Do you have a windows computer that is already connected to the wifi network?

Please let me know

Thank you

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

Thanks

We are best to double check the password, just in case it has been changed by someone there.

Press the windows key + R and type in

ncpa.cpl

Press enter

Right click on the wireless connection and click on Status

Then click on wireless properties

Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use

Make sure to use that one exactly as it is, so if it has capitals use this, eg: PASSword ***** ***** to passWORD

Let me know please how you go