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My kindle hd either isn't charging or is frozen. It won't…

Customer Question
My kindle hd either...

My kindle hd either isn't charging or is frozen. It won't turn on.

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

Not a tv. A kindle hd. I would like to speak with someone

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

None. It won't turn on. Just charged it more

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Wondering if it needs a battery, to be cleaned or what

Submitted: 8 months ago.Category: E-Readers
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Answered in 5 minutes by:
11/9/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,964
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 8 months ago

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Allow it to charge for 20 minutes now and see if it will charge

If that does not work then please let me know when you purchased the Kindle

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Electronics Technician: Josh, Technician replied 8 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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