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Battery is completely dead on a fire apx 3-4 yrs old. how do…

Customer Question
Battery is completely dead...

Battery is completely dead on a fire apx 3-4 yrs old. how do I get a replacement battery?

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle fire, but unable to retrieve serial # etc since battery completely dead

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Took extremely slow charge for past few days. only went to 25% with overnight charge. tried holding power button down for apx 1-2 minutes to reboot, but no luck

Submitted: 7 months ago.Category: E-Readers
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Answered in 7 hours by:
11/8/2017
Electronics Technician: Karthik Nagarajan,
 replied 7 months ago
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 493
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Karthik Nagarajan,
 replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you tell me whether you are using original kindle charger for charging the Kindle fire?

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