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I have one of the original Kindles but have not used it for…

Customer Question
I have one of...

I have one of the original Kindles but have not used it for many months. I've recharged it, and at the bottom of the picture it says, "Slide and release the power switch to wake." This does not work now. What can I do?

Technician's Assistant: What's the make/model of your device? How old is it?

Model no. D00701. It is from 2010 or 2011.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been put away for a long time. I have not tried any kind of troubleshooting.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No, thanks.

Submitted: 9 months ago.Category: E-Readers
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Customer reply replied 9 months ago
I am about to run out of time waiting. It's been at least 45 minutes. Please refund my $5!
Answered in 50 minutes by:
11/7/2017
Electronics Technician: Russell H., Technician replied 9 months ago
Russell H.
Russell H., Technician
Category: E-Readers
Satisfied Customers: 12,917
Experience: Several years of occasional experience with aspects of E-Reader technology.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will tell Customer Support to refund your money. Thank you for trying JustAnswer... but I still may answer your question, if you wish.

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Customer reply replied 9 months ago
If you can answer right away, that would be fine. Please do.
Customer reply replied 9 months ago
I am now not available until after 4:00 this afternoon. Please refund and I will try again.Janet
Electronics Technician: Russell H., Technician replied 9 months ago

Oh! OK, then... no refund has been requested yet. Thanks for replying so quickly.

Well, you may - since the Kindle is presumably more than 2 or 3 years old - have a defective or dying battery in the Kindle device.

Replacing that battery - if that is the only problem - should cure the problem, and it can be done for you by any number of local shops.

You may return to this case, without further charge, after 4 p.m. It's fine, just go to

http://www.justanswer.com/e-readers/asfxh-one-original-kindles-not-used.html

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Customer reply replied 9 months ago
Will return after 4:00.
Electronics Technician: Russell H., Technician replied 9 months ago

OK... and I will be ready to resume after 4:00.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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