E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My book will not let me get into store. Paper and quite new.

My book will not...

My book will not let me get into store

Technician's Assistant: What's the make/model of your device? How old is it?

Paper white and quite new.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

For a few days. just keep trying stop and it says be with you in less than a minute but nothing happens,

Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 minute by:
11/6/2017
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,274
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Hi there and welcome

Can you tell me the error you get when you try to access your account?

Thank you

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
I can read my book but unable to open store

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access the store.

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
Says same thing. “Updating will take less than minute.

Thanks

Is the paperwhite still connected to the wifi network?

Go to settings, wireless and check for this please

Ask Your Own E-Readers Question

Hello

I see you have rated my assistance negatively and that's the last thing I want you to feel.

Can you please reply with the reasoning for the rating. I was waiting for your reply but you never provided one

Thank you

Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,274
Experience: Avid repairer and trouble shooter of E-Readers
Verified
Richard and 87 other E-Readers Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,274
47,274 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My" Paper" Kindle is frozen! I clicked on "Store," and then
My "White Paper" Kindle is frozen! I clicked on "Store," and then tried to get back to "Home," but nothing happens, no matter what I do. The battery was about half charged, so I plugged the device int… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I purchased a kindle paper quite while ago. The books I
I purchased a kindle paper white quite while ago. The books I bought nor the books I transferred have not been recorded in my new kindle. The list of books I own is on my account. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
How can I reread a book on my kindle? paper. About 3 years
When I click on a book i;n my library that I want to re read, it won't let me. … read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
I have a Kindle Paper that is stuck on a blank screen. It
I have a Kindle Paper White that is stuck on a blank white screen. It happened right after I opened an new book, and proceeded to back page in the book to see the very beginning pages of the book. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
When I swipe to open my kindle it stays blank/. The last
When I swipe to open my kindle it stays blank/ white. The last time it worked I was trying to download a book from the store when it quit the connection and now does not show anything. Any thoughts? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a new Kindle paper and wish to access books I have
I have a new Kindle paper white and wish to access books I have bought on my old Kindle. How do I do this? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My kindle says the store is currently unavailable can't get
my kindle says the store is currently unavailable can't get to my books or home page … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Ed a book and my Kindle has frozen on me, My device is a
ed a book and my Kindle has frozen on me JA: What's the make/model of your device? How old is it? Customer: My device is a Paper White less than a year old JA: How long has this been going on? What tr… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My paperwhite has become very slow, especially when I turn
My paperwhite has become very slow, especially when I turn it on. Then I get a message saying there is a problem but it eventually comes on. … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My Kindle paper seems to be frozen on a screen saver pic. It
My Kindle paper white seems to be frozen on a screen saver pic. It also has been on charge for hours and hours but still shows an ***** *****ght. I depress the on/off for ages but nothing happens.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My kindle paper with internet has just recently stopped
My kindle paper white with internet has just recently stopped working. It is fully charged. When I turned it on it allows me to access homepage and open a book, however, it then stops and says applica… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
i have two kindles but only use my paperwhite kindle I have ordered bo
i have two kindles but only use my paperwhite kindle I have ordered books that I have been charged for and paid for but they have not appeared on my kindle. I found one in the cloud but cannot access … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
This A.M. downloaded a book into my Kindle Paper white. My
This A.M. downloaded a book into my Kindle Paper white. My wife was reading the new book when it disappeared. Now I cannot open. It clearly says "Swipe to unlock Kindle" Swiping does nothing.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Just lately i have been ordering books being told they will
Just lately i have been ordering books being told they will come through by Amazon and Kindle store but low and behold nothing.… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I have downloaded a book via internet butit doesnt appear
I have downloaded a book via internet butit doesn't appear on my screen. I have charging my kindle and I have followed the instructions for resetting it by turning it off, waiting 20 seconds, then tur… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
My Kindle has recently stopped working. The screen displays
My Kindle has recently stopped working. The screen displays less than half of the text. I have turned it off and on again, and I have tried charging it fully. Nothing works. I think it may have to do … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
i am in Vancouver, BC Canada and my little black button has
i am in Vancouver, BC Canada and my little black button has broken (menu/back). How can I get it repaired? The computer store here asked me to contact you. It was a gift. I have no idea where it was p… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kobo will not turn on or off it says sorry! the process
My Kobo will not turn on or off it says sorry! the process addroid.process.acore has stopped unexpectedly. Please try again. Force close. Nothing I do will remove this error it's like it is stuck and … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x