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My Kindle, 3rd generation nearly 6 years old, freezes up
My Kindle, 3rd generation nearly 6 years old, freezes up constantly and I have to continually preform the following to revive it. I'll be reading along and suddenly the page won't advance and none of … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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I have a new Kindle Fire. How do I get the screen to open? I
I have a new Kindle Fire. How do I get the screen to open? I turn it on and get the commercial message for the latest sale but no matter what I press or swipe I cannot get to the book I'm trying to re… read more
Rahul P.
Rahul P.
Bachelor's Degree
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I have a paper while the screen has gone blank except for
I have a paper while the screen has gone blank except for the lone across the top with home etc. none of the icons work. I've tried turning it off . Also keeping the on off button deposed for fifteen … read more
Randy***** CellTech
Randy***** CellTech
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Erwhite died and you replaced it with anew one but the
erwhite died and you replaced it with anew one but the format is different and I need to know to access my entire library list in alphabetical order by author so I can see which books I've already rea… read more
Louie
Louie
Senior Technician
Associate Degree
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My kindle paperwhite is frozen. screen shows on top half
my kindle paperwhite is frozen. screen shows on top half latest down load bottom half man under tree..middle screen box "power..cancel,restart,screen off". Restart is frozen. full screen showing man u… read more
Randy***** CellTech
Randy***** CellTech
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Trying to read novel. Can swipe up to open to book, but
trying to read novel. Can swipe up to open to book, but cannot swipe to turn page … read more
Randy***** CellTech
Randy***** CellTech
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My kindle will not respond to a command .Batter fully
My kindle will not respond to a command .Batter fully charged i turned it off to have lunch and when i tried to turned it back on it stayed showing a picture and the voice was active. … read more
Randy***** CellTech
Randy***** CellTech
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My kindle has become frozen. I cannot move my book forard or
My kindle has become frozen. I cannot move my book forard or backwards. … read more
Randy***** CellTech
Randy***** CellTech
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I have a Sony PRS 300, with about 110 books on it. I used my
I have a Sony PRS 300, with about 110 books on it. I used my USB cable to hook it to my laptop to charge the battery, as usual. However, when I unhooked the cable, it went to the home page, the two ar… read more
Viet - E-reader Tech
Viet - E-reader Tech
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Bachelor's Degree
42,424 satisfied customers
My Kindle is frozen an the amazon athlete screen. No matter
My Kindle is frozen an the amazon athlete screen. No matter what I do, I cannot get it to move to reading screen… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My first generation kindle froze in the middle of a hard reboot
My first generation kindle froze in the middle of a hard reboot last night and would not turn off or finish the reboot. It has been charging for several hours and the light is still yellow and the scr… read more
Josh
Josh
It Support Specialist
Associate Degree
759 satisfied customers
I was downloading three books onto my kindle. As the 3rd book
I was downloading three books onto my kindle. As the 3rd book was downloading, it abruptly stopped. Only the first two books downloaded and when I go to open them there is nothing there and only the n… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle dx has a frozen screen with the message your battery
My kindle dx has a frozen screen with the message "your battery is empty". I've tried to recharge it, but it's not charging. I've tried to reset it but that hasn't worked either?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I own a Sony Reader PRS-300. Got it two years ago and am only
I own a Sony Reader PRS-300. Got it two years ago and am only now wanting to use it. I recharged and downloaded two free e-books before I purchased a book ust to check out things. I appear to have a f… read more
Dr. Fix-It
Dr. Fix-It
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It doesnt matter what I highlight to open, whether a book
It doesn't matter what I highlight to open, whether a book or a game it shots me to The Lincoln Lawyer. This is something that has just started. I have already read and archived this book. How can I g… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I am having a problem with my month old Kindle. I usually
I am having a problem with my month old Kindle. I usually read with the wireless off but turned it on to put some books on my wish list. That being done, I attempted to go back to my book which is now… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have a sony prs-300 e-reader which I purchased (new) about
I have a sony prs-300 e-reader which I purchased (new) about 16months ago. It worked fine until 2 weeks ago when the screen froze on the menu page ; it states at the bottom of the page that it is load… read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,893 satisfied customers
Go to box appears in bottom half of screen. Enter location
"Go to" box appears in bottom half of screen. Enter location # XXXXX bottom "cover, table of contents, beginning, etc". Can't find a way to remove or close box. Can't read with the box. Have no idea h… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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