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My kindle froze up when I was shopping for a book. How can I…

Customer Question
My kindle froze up...

My kindle froze up when I was shopping for a book

Technician's Assistant: What's the make/model of your device? How old is it?

How can I tell??

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It happened 3 days ago - I cannot go anywhere on it - it is frozen

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

It is a paper white

Submitted: 9 months ago.Category: E-Readers
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Answered in 4 minutes by:
10/19/2017
Electronics Technician: Nathan, Technician replied 9 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,823
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

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Electronics Technician: Nathan, Technician replied 9 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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