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Kindle is frozen. When I hold the start button for 40
Kindle is frozen. When I hold the start button for 40 seconds it reboots, but the little white line only goes about 2/3 and then it goes to my home page. BUT the page is frozen and I cannot read? … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
My Kindle Paper is completely frozen. Cannot get to the book
My Kindle Paper White is completely frozen. Cannot get to the book I was reading or anything. … read more
Sijad H.
Sijad H.
Aviatio Electricians Mate
Associate Degree
1,735 satisfied customers
Zee
zee … read more
Randy***** CellTech
Randy***** CellTech
1,846 satisfied customers
5 days ago I received in the mail my 5th Kindle e-reader.
5 days ago I received in the mail my 5th Kindle e-reader. Two have been Paper Whites and 3 the standard or basic model. Only one, the last basic works. So I have 4 readders that are frozen. The last a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
My kindle paper is charged but seems to be frozen. Is there
My kindle white paper is charged but seems to be frozen. Is there a fix? … read more
Nathan
Nathan
Technician
Bachelors of Science
32,815 satisfied customers
Ed a book and my Kindle has frozen on me, My device is a
ed a book and my Kindle has frozen on me JA: What's the make/model of your device? How old is it? Customer: My device is a Paper White less than a year old JA: How long has this been going on? What tr… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,291 satisfied customers
My Kindle paper seems to be frozen on a screen saver pic. It
My Kindle paper white seems to be frozen on a screen saver pic. It also has been on charge for hours and hours but still shows an ***** *****ght. I depress the on/off for ages but nothing happens.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle paper white has a frozen screen. I had just loaded
My Kindle paper white has a frozen screen. I had just loaded a new book and when I hit "home" to see if it was there, the screen froze with a weird picture ,"swipe to unlock Kindle" across the bottom,… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
i have two kindles but only use my paperwhite kindle I have ordered bo
i have two kindles but only use my paperwhite kindle I have ordered books that I have been charged for and paid for but they have not appeared on my kindle. I found one in the cloud but cannot access … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
I bought a refurbished paper white about 5 months ago. I cannot get to the books I'v
I bought a refurbished paper white about 5 months ago. I cannot get to the books I've imported to read. This is very frustrating. It won't go beyond the last page of the last book I had on there.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
my kindle touch is frozen. It will not shut off to restart
my kindle touch is frozen. It will not shut off to restart . was working b/4 and was trying to shop kindle store to buy books and froze.… read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
I have the new paper. My first book is on it. I want to buy
I have the new paper white. My first book is on it. I want to buy another book. How do I do this?… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,226 satisfied customers
My Kindle froze while playing a game, thThen I only got a white
My Kindle froze while playing a game, thThen I only got a white lite. The battery is charged, Have I lost all my books? How do I get the thing going again and if I need it repaired, Where?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
When I tried to turn on my Kindle last night it froze and a
When I tried to turn on my Kindle last night it froze and a blank white screen appeared - approx 1" wide, I can see half of the password XXXXX on sign at the back but I cannot get the Kindle to move b… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I had trouble ejecting my kindle until I learned how t do it.
I had trouble ejecting my kindle until I learned how t do it. Then it froze on my last book and I can't get anything else and I can only get the title of that book.… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
My sons Kindle froze up while he tried to start up his kindle.
My son's Kindle froze up while he tried to start up his kindle. The screen froze mid-startup. Now he can't turn it on or off, and he's not sure if it's using battery or not. I don't think it's on low … read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
I bought a Kindle about 2 months ago. The screen is frozen
I bought a Kindle about 2 months ago. The screen is frozen on a page. It takes a full charge but will not go to another page and will not go to a "Shut Off" screen. Earlier today, before this happened… read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
My Kindle is about 1 month old and it has froze up on me twice
My Kindle is about 1 month old and it has froze up on me twice when I have been shopping in the kindle store. When I order a sample of a book and then decided that I don't want it I delete it and the … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,818 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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