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I cannot charge it. Paperwhwite, it is my second kindle, the
Paperwhwite, it is my second kindle, the first also refused to charge … read more
Richard
Richard
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IT Manager, Consultant
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I have an old kindle - but all of a sudden my screen stays
I have an old kindle - but all of a sudden my screen stays completely blank. I have charged it - the light is green - I slide the knob and hold it - it stays green for a few seconds, then goes off - t… read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
I have a Kindle Paperwhite. It's been working perfectly
Hi, I have a Kindle Paperwhite. It's been working perfectly until yesterday - I received the lpw battery notice and plugged it in. The charge light came on and I went to bed.... this morning the charg… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
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Y nook will not charge. SHows light but says to connect
y nook will not charge. SHows green light but says to connect charger … read more
Cris
Cris
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I have an older Kindle model D01200. I lost it in the house
I have an older Kindle model D01200. I lost it in the house and recently found it. Needlesstosay, it showed a very low battery and said to charge. Which I did, the green light came on, but nothing on … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
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I dropped my nook this morning. It is in a case. Now it will
I dropped my nook this morning. It is in a case. Now it will not start. I tried charging in case the battery was dead. The indicator light is now green. I also cant seem to turn it completely off to t… read more
Cory
Cory
Vocational, Technical or Trade Scho
637 satisfied customers
My Kindle model D01200 is frozen on the home page screen, I
My Kindle model D01200 is frozen on the home page screen, I attempted a soft reset but its still frozen, the green lights that blink as it shuts down no longer light up, it does display the charger li… read more
Cris
Cris
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My kindle paperwhite has a frozen screen. I figure the
my name is***** kindle paperwhite has a frozen screen. I figure the battery must have gone critically low, since this morning when I plugged it into my computer, the computer couldn't even see it. It'… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,096 satisfied customers
I dropped (in leather cover) my "original" Kindle; it landed
I dropped (in leather cover) my "original" Kindle; it landed flat, the screen was not broken. The screen-saver page stays on constantly: I cannot get the Kindle to "open" to read any books; when I sli… read more
Freddy M.
Freddy M.
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Vocational, Technical or Trade Scho
539 satisfied customers
Kindle was charged. Was reading when screen went to picture
Kindle was charged. Was reading when screen went to picture of battery with connection and an arrow and what looks like a thunder bolt. Is frozen on this.… read more
Cory
Cory
Vocational, Technical or Trade Scho
637 satisfied customers
Hi, After about 8months I wanted to re-use my kindle touch
Hi, After about 8months I wanted to re-use my kindle touch yesterday (during all this time it was set off!). Of course it was completely uncharged (picture on screen of a empty battery and below a pic… read more
Richard
Richard
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IT Manager, Consultant
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I have an Amazon Kindle that has frozen with the little boy
I have an Amazon Kindle that has frozen with the little boy sitting under a tree on the screen. Is there anything I can do to wake it up again?:… read more
Cris
Cris
1,331 satisfied customers
My kindle was dropped about 3 feet onto a tiles floor. When
My kindle was dropped about 3 feet onto a tiles floor. When I try to bring up my home screen the green light comes on and the agatha christie screen is showing but it will go no farther than that. Hel… read more
Thomas
Thomas
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Associate Degree
1,555 satisfied customers
Laid my Kindle down for a little bit(in the middle of a story)
Laid my Kindle down for a little bit(in the middle of a story) and when I came back to start reading again it said it was updating and I had never had that happen before so I laid it back down(frustra… read more
Cris
Cris
1,331 satisfied customers
I charged my kindle. I have tried ti turn it on, no on lite,
I charged my kindle. I have tried ti turn it on, no on lite, I have also tried holding the on button for 30 sec. Help!… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
Accidentaly dropped my kindle keyboard on the carpet in my
Accidentaly dropped my kindle keyboard on the carpet in my bedroom, and have tried to reset three times now with no luck. It looks kinda like bar code over a frozen screen.… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,329 satisfied customers
My new Kindle has frozen on a page that says A Wi-Fi connection
My new Kindle has frozen on a page that says "A Wi-Fi connection is required to complete this task. . . ." I charged it all night - the charge light was green - but when I turn it on the green light a… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
Dear Sirs, I, inadvertently, dropped my Kindle last night
Dear Sirs, I, inadvertently, dropped my Kindle last night (from approx. 2' 6" - on to a carpeted floor). The Kindle is in a protective leather case (Amazon) but will not restart. As I was dozing at th… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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