E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I ordered my new book by Anne today and I got the sample but…

Customer Question
I ordered my new...

I ordered my new book by Anne Perry today and I got the sample but I can't get it to continue.

Technician's Assistant: What's the make/model of your device? How old is it?

Mickey's 4th kindle, paperweight about two or three years old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This is the first time this has happened.

Submitted: 9 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 15 minutes by:
10/18/2017
Electronics Technician: Karthik Nagarajan,
 replied 9 months ago
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own E-Readers Question
Electronics Technician: Karthik Nagarajan,
 replied 9 months ago

Before we proceed further, I would like to ask you few question about this problem. Have you tried rebooting or restarted your kindle and checked it? The reason why I am asking is, the sample might not loaded properly.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Two problems: I have repeatedly tried to download a
Two problems: I have repeatedly tried to download a Quarterly Essay--Kindle tells me I have already purchased it, but there is only a faint outline of that book on my homepage: It has not downloaded. … read more
Harry
Harry
2,032 satisfied customers
How do i get my second kindle to down load the bookks that
how do i get my second kindle to down load the bookks that aren my 4th kindle … read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I can't download a book I ordered and also a sample of a
I can't download a book I ordered and also a sample of a book. Normally new books download onto my Kindle as soon as I am in a place with Wi-Fi. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I cannot get my Kindle. i cannot get my kindle paper to
i cannot get my kindle paper white to download samples of books I want to read. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have had my kindle for about a year ane have nrver had
hi I have had my kindle for about a year ane have nrver had trouble odering books … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a Kindle (Amazon) Fire. Trying to Order a book
I have a Kindle (Amazon) Fire. Trying to Order a book "Outlander A Breath of Snow and Ashes". I got the sample but cannot order the book itself. I changed my Credit card and my email address already b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My Kindle has been set up and working. I have down loaded a
My Kindle has been set up and working. I have down loaded a Bible , a book and a sample book .I tried to down load the whole book ihad the sample of .Amazon says it was sengt but it did not appear on … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
Wifi on, still can't get my orders on this new paperwhite,
wifi on, still can't get my orders on this new paperwhite … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Books that I have paid for but not read have disappeared and
Books that I have paid for but not read have disappeared and do not show up on any of my lists. This happened while I was purchasing additional books and downloading samples. How do I find the books t… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
How can I order books from my Kindle? How can I tell? Got it
I can get preview samples of books. But I haven't been able to buy one. … read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I cannot access my kindle to shop online for books. The
Hi I cannot access my kindle to shop online for books. The message comes up with the Kindle store is currently unavailable. Try again at a later time … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I purchased a book after reading a sample of the book. I
Hi, I purchased a book after reading a sample of the book. I can't seem to open the book. My kindle only lets me read the first couple chapters like the sample and won't let me get past that. Can you … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have an Voyage Kindle new. I downloaded three books and
I have an Voyage Kindle new. I downloaded three books and read them all. I downloaded the next three in the cerial. I started to read the 4th book and I had to re-charge the Kindle. I must have touche… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I've had a kindle fire for about 3 or 4 years and I LIVE
hi. I've had a kindle fire for about 3 or 4 years and I LIVE with it. Mostly read books. Recently my husband gave me a paperweight. I called amazon help to set it up and they sent me to MCT. spent alm… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Hi,I dowloaded a book, but it hasn't come in yet , because
Hi, I dowloaded a book, but it hasn't come in yet , because I need to free up memory. I am not able to remove the books from the menu. I have used the 5 way controller before to remove books, but this… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I purchased a Kindle through Amazon U.S.back at least two
I purchased a Kindle through Amazon U.S.back at least two years ago. I did not use it for a long time. My registration was done on purchase and I have no recollection of what it is . I did however mak… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I ordered five books since the first of March. They have not
I ordered five books since the first of March. They have not been downloaded into my Kendle. It shows that the five are in pending. What is the hold up? Ann [email protected] Elaine-mod41338.7379919… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
my kindle was unused for several months while i got a new charger.
my kindle was unused for several months while i got a new charger. now that i have charged my kindle i am unable to purchase books?what do i do?i tried restarting… read more
Cris
Cris
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x