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My kindle keeps rebooting, now a text box has appeared for

the book I am half...
My kindle keeps rebooting, now a text box has appeared for the book I am half way through reading and every book on my kindle - "The item you were reading has been removed and is no longer available on your Kindle". Can you help?
JA: What's the make/model of your device? How old is it?
Customer: It is quite old, 5 years or perhaps more. Model No D01200
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been going on for about a week but today is the first time the message appeared. I haven't done any troubleshooting yet, not sure what to do.
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: There was a security update in July this year but I wasn't quite sure what to do as it said connect to wifi - we are already on wifi.
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Answered in 1 minute by:
10/16/2017
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,338
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own E-Readers Question

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 3 months ago
Thank you, ***** ***** and good to know.

Awesome!

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I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Customer reply replied 3 months ago
good service, quick and fixed the problem

Awesome!

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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,338
Experience: E-reader expert
Verified
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Josh
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,338
21,338 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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