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My kindle was stolen. How do I prevent charges to my

Customer Question
My kindle was stolen...

My kindle was stolen. How do I prevent charges to my account?

Technician's Assistant: What's the make/model of your device? How old is it?

I don't know the model. It is at least four years old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I don't understand. My Kindle was stolen. I don't want the thief to charge books to my account.

Submitted: 10 months ago.Category: E-Readers
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Answered in 3 minutes by:
10/6/2017
Electronics Technician: MD.SADIQUE, Engineer replied 10 months ago
MD.SADIQUE
MD.SADIQUE, Engineer
Category: E-Readers
Satisfied Customers: 3,666
Experience: Electronics engineer,2yrs+exp as circuit analyst.
Verified

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Electronics Technician: MD.SADIQUE, Engineer replied 10 months ago

As of the first step, we will De-register the device. De-registering your device will prevent purchases from being made on your Amazon account using the device.
Before deregistering, you have to note down the serial number.

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Electronics Technician: MD.SADIQUE, Engineer replied 10 months ago

After deregistering, you need to contact Amazon and report them that your device is stolen with the serial number.

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Electronics Technician: MD.SADIQUE, Engineer replied 10 months ago

Go to Manage Your Content and Devices by following this link: http://www.amazon.in/manageyourkindle and select the Your Devices tab.
Select your Kindle, copy its serial number to provide to Customer Service, then click the Deregister link underneath the device name.
In the pop-up message, select the Deregister button.

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Customer reply replied 10 months ago
I don't have the serial number.
Electronics Technician: MD.SADIQUE, Engineer replied 10 months ago

You can get the serial number by going to the "Manage Your Content and Devices" page. Select the Your Devices tab.
Select your Kindle, copy its serial number.

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