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I have trouble with authentication of my wi-fi network.

Customer Question
I have trouble with...

I have trouble with authentication of my wi-fi network

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle fire , larger version, about two years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About three weeks, I wait and it says "saves" then usually goes back to "authentication problem"

Submitted: 10 months ago.Category: E-Readers
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Answered in 49 minutes by:
10/6/2017
Electronics Technician: Chris Lindsey, Technician replied 10 months ago
Chris Lindsey
Chris Lindsey, Technician
Category: E-Readers
Satisfied Customers: 370
Experience: IT Technician at Tech Amelia
Verified

Good evening, my name is ***** ***** I am your Professional Electronics Technician Expert.

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Electronics Technician: Chris Lindsey, Technician replied 10 months ago

The first thing I would like for you to do is go into your Settings App and then WiFi, you want to select the settings on your specific WiFi network, select "Forget This Network", turn your WiFi off, turn back on, try to connect back to your WiFi network.

Please let me know how this works for you in your reply.

-Chris L

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