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My kindle paperwhite's battery went to 0 so I put it on the…

Customer Question
My kindle paperwhite's battery...

My kindle paperwhite's battery went to 0 so I put it on the charger and I could not get it to charge. Is there something I can do?

Technician's Assistant: What's the make/model of your device? How old is it?

Model dp755di. I am thinking it is about 5 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just happened this past weekend. Have had no problems otherwise. Other than trying to recharge it, I haven't done any troubleshooting.

Submitted: 10 months ago.Category: E-Readers
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Answered in 2 minutes by:
10/5/2017
Electronics Technician: Nathan, Technician replied 10 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,403
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

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Electronics Technician: Nathan, Technician replied 10 months ago

Hello, it appears your question is still open.

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