E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

The books I ordered on 10/4 have not been delivered to my…

Customer Question
The books I ordered...

The books I ordered on 10/4 have not been delivered to my Kindle

Technician's Assistant: What's the make/model of your device? How old is it?

Just came in - thank you

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

First time I've had a problem

Submitted: 10 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
10/5/2017
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access the book.

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I purchased a kindle book at the amazon store and it was not
I purchased a kindle book at the amazon store and it was not delivered to my kindle though it said it was delivered. I did a little research and it said that my 2nd generation needs to be updated in o… read more
Harry
Harry
2,175 satisfied customers
For a time I have ordered Kindle books and they have not
For a long time I have ordered Kindle books and they have not been delivered to my Kindle paper white. Today I restarted my Kindle and ordered the book White Lies by Lucy Dawson. It was not delivered … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
For the last week when I order a book for my Kindle Fire it
For the last week when I order a book for my Kindle Fire it is delivered to the Cloud. For several years my orders have been delivered to Marilyn's 2nd Kindle. I would like to have the orders delivere… read more
Harry
Harry
2,175 satisfied customers
I ordered a book in dec 2017 which I have been charged for
I ordered a book in dec 2017 which I have been charged for 16.05 and it hasn't arrived onto my kindle here is info from bank card 86(###) ###-####… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I received my Aug 9 order of "The Man who killed Kennedy On
I received my Aug 9 order of "The Man who killed Kennedy On my ipad bu not my Kindle. Usually it comes to both and I'd prefer reading on the Kindle because of ease of handling. Is it possible to get i… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I just ordered The black book. What was delivered had the
I just ordered The black book. What was delivered had the name, but was another book I ordered some time ago and … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I ordered a book "Circling the Sun" and it never was
I ordered a book "Circling the Sun" and it never was delivered to "Pat's Kindle, although Amazon said it was delivered. … read more
Richard
Richard
Customer Service
47,537 satisfied customers
I purchased the book Impact: A Wyman Ford Novel 2 on the 22
Hello, I purchased the book Impact: A Wyman Ford Novel 2 on the 22 March. I had alsopurchased another book at the same time. The second book was delivered but Impact was not. The amount for both books… read more
Richard
Richard
Customer Service
47,537 satisfied customers
McMichael and I have been reading an average of 55 kindle
My name is***** and I have been reading an average of 55 kindle books annually over the past 5 years. I recently ordered two kindle books as follows: ASSEGAI by Wilbur Smith and JAVA SPIDER by Jeffrey… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I recently updated my kindle as per the invitation (dont know
I recently updated my kindle as per the invitation (don't know the model; it has a keyboard on bottom of device), and have since tried to order two books, neither of which showed up on my device even … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Twice recently I have ordered a book for my Kindle and have
Twice recently I have ordered a book for my Kindle and have subsequently been told that it was delivered and is now on my Kindle, but it isn't there. not on the Home page or in the Archives. I have be… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Neither of the last two books I ordered on Kindle have shown
Neither of the last two books I ordered on Kindle have shown up. One I ordered on July 24 and the other this morning, July 25. Please tell me what I should do. Anticipating your support, A normally ha… read more
Cris
Cris
62 satisfied customers
I ordered five books since the first of March. They have not
I ordered five books since the first of March. They have not been downloaded into my Kendle. It shows that the five are in pending. What is the hold up? Ann [email protected] Elaine-mod41338.7379919… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
i have just ordered two books and they have not downloaded
i have just ordered two books and they have not downloaded to our new kindle. can you help me?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
book I was reading disappeared. cannot find it. I find page
book I was reading disappeared. cannot find it. I find page 1 of 2. this book was on page 1. how do I go to page 2… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I ordered a book today and cannot download it. It was put
I ordered a book today and cannot download it. It was put in archived items and will not download. Why was it put there?… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have my kindle connected to my computer via USB port and
I have my kindle connected to my computer via USB port and have asked my Kindle Library order to download my new selections to my kindle via USB; however, it will not download any of my new order. Wha… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have been trying to register my new kindle all day without
I have been trying to register my new kindle all day without success. I finally got a wi-fi site but it would not accept any attempt to type in a password XXXXX I contrived. What a waste of time! I pu… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x