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I have forgotten my password. What do I do? Kindlepaperwhite…

Customer Question
I have forgotten my...

I have forgotten my password. What do I do?

Technician's Assistant: What's the make/model of your device? How old is it?

Kindlepaperwhite only a month or two old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Tried to buy a book tonight - have not had the trouble before. Just tried all the passwords I thought it might be

Submitted: 10 months ago.Category: E-Readers
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Answered in 5 minutes by:
10/5/2017
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Hi there and welcome

Is this the password ***** connect to your wifi network?

Or to unlock the screen?

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Customer reply replied 10 months ago
to connect to my wifi network
Electronics Technician: Richard, Customer Service replied 10 months ago

Thanks

Do you have a windows computer already connected to your wifi network?

As we can get the password ***** this

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Customer reply replied 10 months ago
I do
Electronics Technician: Richard, Customer Service replied 10 months ago

Thanks

We can get the password ***** this.

Press the windows key + R and type in

ncpa.cpl

Press enter

Right click on the wireless connection and click on Status

Then click on wireless properties

Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use

Let me know how you go please

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Customer reply replied 10 months ago
i wish to stop this now please. It is very late in New Zealand. I will try to fix it myself. Please ensure that there is no cost to me. I was not aware that this would cost apart from a refundable deposit. Thank you
Electronics Technician: Richard, Customer Service replied 10 months ago

you go here for a refund

ww2.justanswer.com/help/how-can-i-request-refund-0

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