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I recharged my kobo e reader overnight and now when I
Hello, I recharged my kobo e reader overnight and now when I removed the charger unit, the screen on the reader says "Please charge your e reader" and I can't turn the e reader on or get rid of this s… read more
Stephen FS
Stephen FS
Owner of an Electronics Repair Shop
Bachelors of Science
134 satisfied customers
My Kobo ereader appears to be frozen. About a week ago. Is
My Kobo ereader appears to be frozen JA: When did you last charge your e-reader? Customer: about a week ago JA: Have you tried a force reboot (pressing and holding the power button for a minute)? Cust… read more
Randy***** CellTech
Randy***** CellTech
1,842 satisfied customers
I restarted my kobo glo and now the screen is blank. The
I restarted my kobo glo and now the screen is blank. The green light turns on and off when I slide the power switch, but the screen stays white and blank whether the green light is on or not. … read more
Randy***** CellTech
Randy***** CellTech
1,842 satisfied customers
Winfield , my wife has a kobo ce0560 reader and the
my wife has a kobo ce0560 reader and the screen has frozen as she tried to purchase a book … read more
Randy***** CellTech
Randy***** CellTech
1,842 satisfied customers
Did the latest update and now computer wont recongize ereader
Did the latest update and now computer won't recongize ereader and indicates I have no books. How do I fix this?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My Kobo mini is frozen on the "smily-face" screen and looks
My Kobo mini is frozen on the "smily-face" screen and looks like it is try to load. I have tried to reset it,have uninstalled & reinstalled my Kobo desktop. Have spoken to Kobo twice. Just cannot get … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,261 satisfied customers
My Kobo does not respond. Screen remains blank. No connection
My Kobo does not respond. Screen remains blank. No connection with books ordered. Stopped working after three books. Can you advise please? Dirk… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,261 satisfied customers
The lower half of the display of our Kobo Wifi has frozen.
The lower half of the display of our Kobo Wifi has frozen. It shows part of the title page of a book we were recently reading, plus a meaningless geometrical pattern. This half of the display never ch… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Even though I have uninstalled Kobo and reinstalled Kobo, I
Even though I have uninstalled Kobo and reinstalled Kobo, I can not access my library,or the Book Store I keep getting the screen "Welcome to Kobo" with the three choices -set up ereader - the at the … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
"i tried to change size of font and now the screen is frozen
"i tried to change size of font and now the screen is frozen black with a line at the bottom saying :New award: not a open boc"… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
my kobo is charged the screen has smiley kobo and five squares
my kobo is charged the screen has smiley kobo and five squares lighting up but will not reset or connect to computer and will not swich on… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
When I download a book, I only get the first two chapters and
When I download a book, I only get the first two chapters and can't seem to download the rest. Also is there any way to delete the books that were loaded on the Kobo w hen it was purchased?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have been waiting on your account for a few minutes and have
I have been waiting on your account for a few minutes and have got nothing back!! [email protected] re kobo e reader… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My Kobo ereader is frozen on the connected and charging
My Kobo ereader is frozen on the connected and charging page. It is fully charged. How can I unfreeze the ereader?… read more
Daniel
Daniel
Bachelor's Degree
4,024 satisfied customers
I charged my Kobo using a dual voltage USB charger connection
I charged my Kobo using a dual voltage USB charger connection. Now it seems to be frozen. What do I do to fix it?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I hope you can help... I have had my Kobo for just over a
I hope you can help... I have had my Kobo for just over a year - and loving it. Yesterday the screen spontaneously went blank - a grey strip across the top. I recharged it last night in case that was … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Kobo Touch Frozen While my Touch was updating, my granddaughter
Kobo Touch Frozen While my Touch was updating, my granddaughter unplugged the USB cable. The battery condition was almost fully charged at this point as well. The unit is frozen, with an hour glass sy… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,222 satisfied customers
I have a Kobo e-reader that stopped - white screen and unable
I have a Kobo e-reader that stopped - white screen and unable to display anything .. what is wrong as a first guess???? and how to fix??? I live on Russell Island near Brisbane, Queensland and am crip… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,222 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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