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My Kindle turns on, but if I want to select a book, only
Hi! My Kindle turns on, but if I want to select a book, only cover page appears. Cannot open, it is frozen. When I close Kindle and open again, the book has disappeared from Library. … read more
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Josh
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My Kindle is unable to use the credit card I have on file so I want to change to a new credit card. I have been unable to accomplish that using the Kindle. Amazon Kindle. I don't know the model. It's about 2 years old. … read more
GeekGal
GeekGal
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I just used my kindle last week, and I was going back on it
I just used my kindle last week, and I was going back on it and it needed to be charged, it has been charged all night. it is not charging? I received a gift card to put money on the kindle,$25.00 als… read more
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Josh
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I love my kindle and use it everyday. Several days ago I was
I love my kindle and use it everyday. Several days ago I was trying to adjust the sound on a video and a screen came up that I have been unable to get out. The screen has choices of "boot"; power down… read more
Aric
Aric
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Run A/V and repair business for over
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I just encountered an error buying a book. I am sure that
I just encountered an error buying a book. I am sure that the credit card you have for me is too old. How do I give you the new one? … read more
Nathan
Nathan
Bachelors of Science
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I have a Kindle and can't seem to figure out how to
Hi, I have a Kindle and can't seem to figure out how to reactivate it with a new credit card after my old one was cancelled... help :) … read more
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Jason Jones
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I have put a new visacard on my amazon account, like I have
I have put a new visacard on my amazon account, like I have always done but this time when I have ordered a book through kindle it tells me that there is no account there … read more
Nathan
Nathan
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My kindle is stuck, in the front is written, Usb drive mode
my kindle is stuck, in the front is written, Usb drive mode and under that is written, if you want to read or shop on your kindle etc.I I cannot clear this window, or turn off the kindle or see if is … read more
Aric
Aric
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Run A/V and repair business for over
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My kindle says, "problem with your credit card on file"
My kindle says, "problem with your credit card on file" However, I have paid for The Kasmiri Shawl but the ereader won't open it. … read more
Richard
Richard
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49,223 satisfied customers
Last time I ordered a book there was an issue with my method
Last time I ordered a book there was an issue with my method of payment because I had received a new bank card. I updated this on my account and thought everything was okay. This morning I tried to or… read more
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Aric
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Why can I not order a kindle book on my I Pad. Mothe Visa
Why can I not order a kindle book on my I Pad. Mothe Visa number is ***** … read more
technicalcat
technicalcat
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My e-reader would not accept my credit card which I have
my e-reader would not accept my credit card which I have used for several years. … read more
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I want to buy credit for a young mexican girl (in mexico) to
I want to buy credit for a young mexican girl (in mexico) to whom I gave a childrens kindle. I am stuck because it seems I need to register a credit card to even get her an account. Is there a way to … read more
Steve G.
Steve G.
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I just ordered the new Reacher novel and my card was
I just ordered the new Jack Reacher novel and my card was declined so I switched cards to another card already on file with you and the order went thru but I have not received it. … read more
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Richard
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On 1 October, I downloaded two books to my Kindle -
On 1 October, I downloaded two books to my Kindle - DO1-5543885-8393805 and DO1-7587594-6080222. A short time later, I received e-mails to the effect that my credit card had not been accepted. As I ha… read more
Nathan
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I recieved a Kindle Fire for Christmas. It was working fine,
I recieved a Kindle Fire for Christmas. It was working fine, but a few days ago the WiFi didn't work. I am not Kindle nor computer savy. I tried to turn it back on through the wheel thing on the top r… read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
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Hi, i have a kindle the larger unit bought a year ago for Christmas,
Hi, i have a kindle the larger unit bought a year ago for Christmas, just last week i turned it on with it plugged in and now the picture fuzzy and half of it is still in supend mode. i have tried, ho… read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
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The credit card Amazon has on file is no longer in service.
The credit card Amazon has on file is no longer in service. How do I change the credit card information?… read more
Mike
Mike
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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