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When i try to read a book i keep getting the message Oops
When i try to read a book i keep getting the message Oops This document couldnt be opened … read more
Randy***** CellTech
Randy***** CellTech
1,847 satisfied customers
I cannot log on. Two years ago. I will try that. Confirm how
I cannot log on JA: When could you last access your device? Customer: Two years ago JA: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-bo… read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
I just bought the ebook "River of Bones Destroyermen - 13
I just bought the ebook "River of Bones Destroyermen - 13 11/07/2018 ###-##-#### $19.20 eBook" today but I can't open the book in my Kobo ereader. … read more
Harry
Harry
2,290 satisfied customers
My Kobo glo e reader is frozen nothing works. Not ago it
My Kobo glo e reader is frozen nothing works JA: When did you last charge your Glo? Customer: Not long ago it says it is nearly full JA: Have you tried a force reboot (pressing and holding the power b… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My kobo glo was plugged in for two hours and it was not
My kobo glo was plugged in for two hours and it was not charging. I tried different cords and ac adapters with no luck. … read more
Randy***** CellTech
Randy***** CellTech
1,847 satisfied customers
Kobo ereader frozen want respond to turning off on pressing
kobo ereader frozen want respond to turning off on pressing reset button on the screen is three solid squares out of five and updating down the bottom … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
I have had to redo my kobo account and my e-reader will not
I have had to redo my kobo account and my e-reader will not let me sync to the new because the e mail is different … read more
Randy***** CellTech
Randy***** CellTech
1,847 satisfied customers
I restarted my kobo glo and now the screen is blank. The
I restarted my kobo glo and now the screen is blank. The green light turns on and off when I slide the power switch, but the screen stays white and blank whether the green light is on or not. … read more
Randy***** CellTech
Randy***** CellTech
1,847 satisfied customers
I have a KOBO Glo e-reader with six books on it. My desktop
I have a KOBO Glo e-reader with six books on it. My desktop and laptop used to be synced but now that they are not, I have been unable to download OR open any of my books on my e-reader. I think the c… read more
Richard
Richard
Customer Service
49,276 satisfied customers
I HAVE A KOBO GLO .I have Adobe DE 4.5 on my computer.I HAVE
I HAVE A KOBO GLO .I have Adobe DE 4.5 on my computer.I HAVE BORROWED A BOOK FROM MY LOCAL LIBRARY AND HAVE IT ON MY COMPUTER OK. HOWEVER WHEN I TRANSFER IT TO MY EBOOK READER IT WILL NOT OPEN. A SIGN… read more
Pete
Pete
Engineer
Bachelor's Degree
9,786 satisfied customers
I have been a kobo e-reader for years I have deleted 20 some
I have been a kobo e-reader for years I have deleted 20 some books I have read with some difficulty. Now my book insists that I join a wifi which I am unable to do. Please help me I an out of reading.… read more
Cris
Cris
1,311 satisfied customers
I am wondering how I return my Kobo Glo HD bought Aug 2016
Hi I am wondering how I return my Kobo Glo HD bought Aug 2016 and the connection on the reader is loose and won't take the charger. … read more
Pete
Pete
Engineer
Bachelor's Degree
9,786 satisfied customers
My new book purchase appears on my kobo glo but says pending
My new book purchase appears on my kobo glo but says pending and won't open!!! … read more
Randy***** CellTech
Randy***** CellTech
1,847 satisfied customers
I have a Kobo Glo and my computer is no longer detecting it
Hi, I have a Kobo Glo and my computer is no longer detecting it when I plug it in. I have tried 2 different cords and 3 different USB ports. I decided to try my mother's Kobo Glo and that one works pe… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
I also have a Kobo glo e-reader with a blank screen. It will
I also have a Kobo glo e-reader with a blank screen. It will not reset. The little light on the top flashes green and I can power it off. I have tried re-charging. Is it possible to have this fixed an… read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
I am trying to transfer some books into my KOBO GLO and I cannot
I am trying to transfer some books into my KOBO GLO and I cannot do it. We have transfered the free books on the E disk. Even if I try to close my KOBO GLO, I cannot manage to close it. I am 70 years … read more
Rahul P.
Rahul P.
Bachelor's Degree
963 satisfied customers
My Kobo Glo is not detected by my new iMac 27 when I plug it
My Kobo Glo is not detected by my new iMac 27 when I plug it into my computer. I have tried plugging it into different ports on my hub, as well as directly into my computer. It is just not detected. W… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
I have downloaded a book and today I was going to read but
I have downloaded a book and today I was going to read but I can't get the tablet to turn on. It is fully charged. I beleave it has frozen.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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