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I have a KIndle Paperwhite CEO700. It has stopped responding…

Customer Question
I have a KIndle...

I have a KIndle Paperwhite CEO700. It has stopped responding to touch. cannot even power it off and restart as screen is not responding. Is there anything I can do about it? Don't want to spend $5 please $46 for nothing.

Technician's Assistant: What's the make/model of your device? How old is it?

About 3 years old Kindle PAperwhite

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

What trpouble shooting can I do when it is not respondiong?

Submitted: 10 months ago.Category: E-Readers
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Answered in 5 minutes by:
10/1/2017
Electronics Technician: Viet - E-reader Tech, Technician replied 10 months ago
Viet - E-reader Tech
Category: E-Readers
Satisfied Customers: 41,193
Experience: Troubleshoot issues with E-readers.
Verified

Hi,
I'm sorry about the issue. Please press and hold the Power on / off button on your Kindle for about 45 seconds, then turn it back on and check.

- Does that do anything? What's showing on your Kindle's screen now?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own E-Readers Question
Electronics Technician: Viet - E-reader Tech, Technician replied 10 months ago

Please stay with me on this page. Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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Electronics Technician: Viet - E-reader Tech, Technician replied 10 months ago

Does it do anything when you keep holding the Power on / off button on your Kindle for a long time, like for about 45 seconds?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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