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Both my Kindle Fire AND my Kindle Paperwhite have stopped
Both my Kindle Fire AND my Kindle Paperwhite have stopped working this week. The Fire continues to say battery too low to open after trying numerous chargers and now Paperwhite just wont open. Help … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
I bought a refurbished Kindle Fire 8 through Amazon on June
I bought a refurbished Kindle Fire 8 through Amazon on June 25. I thought it was all set up properly, going through the tutorials, etc., but after using it a couple of days while on vacation, I could … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,603 satisfied customers
Although it is fully charged, it is very sloe to respond, if
although it is fully charged, it is very sloe to respond, if it responds at all. Will not swipe on. If it does, it takes minutes to turn a page. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,291 satisfied customers
I purchased 2 Paperwhite and Amazon set them up, by adding
I purchased 2 Paperwhite and Amazon set them up, by adding to our account...ready to go when received I have been using both the Kindle Fires (which we prefer) and the paperwhite. My husband just told… read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
Mr. T. I received a Kindle for Christmas from my brother. I
Hello Mr. T. I received a Kindle for Christmas from my brother. I just loved it, but at some point it died and I returned it to Amazon and they sent me a Kindle Fire which I have been happily using ev… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I bought a kindle paperwhite when my kindle fire died. Now
I bought a kindle paperwhite when my kindle fire died. Now my new kindle has frozen. I can get it to go to 'home', but am unable to turn the page, get the correct font or open to the page I was on. … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
I am having trouble turning the pages. When I swipe, the
I am having trouble turning the pages. When I swipe, the page won't turn or takes forever. … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
I downloaded 3 books from Amazon Manage Your Device page to
I downloaded 3 books from Amazon Manage Your Device page to my paperwhite . They downloaded OK to my Library page, but soon after disappeared. I couldn't find them to read, so I did a Search, and was … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
My kindle paperwhite wi fi has lines on a frozen screen. My
my kindle paperwhite wi fi has white lines on a frozen screen. My guess is it has had it … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
I'm reading a book that shows none of the stuff at bottom
I'm reading a book that shows none of the stuff at bottom that tells you where you are in the book -- the Loc. or % info. So I can't go off the page I'm on to somewhere else and get back again, since … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,291 satisfied customers
I've had a Kindle Paperwhite for a few years. The trouble
I've had a Kindle Paperwhite for a few years. The trouble now is that it is not taking a charge. A short time ago, it was hit and miss. Now it isn't charging at all. I love my Paperwhite. Please help.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,291 satisfied customers
I have about 20 books on my kindle; each time I try to
I have about 20 books on my kindle; each time I try to access one I get an error message telling me to delete the book and download it from the cloud. How is this done, and do I risk losing any of the… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
4,251 satisfied customers
I bought my boyfriend, an avid reader, a Kindle paperwhite
I bought my boyfriend, an avid reader, a Kindle paperwhite for Christmas. He loves it BUT it seems that in Canada you cannot connect with the public libraries. He does not want to give up his Kindle, … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,603 satisfied customers
Just bought A paperwhite 3g and when I press the shopping
Customer: just bought A paperwhite 3g and when I press the shopping cart nothing happens, I just get a blank page … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,291 satisfied customers
I bought the paperwhite and I love the light but the battery
I bought the paperwhite and I love the light but the battery doesn't last 8 weeks like advertised. I am having to charge the baterry every 2 or 3 days. Amazon has already sent me 1 replacement but the… read more
Pete
Pete
Engineer
Bachelor's Degree
9,783 satisfied customers
Hi I lent my boyfriend my kindle, which he absolutely loves
Hi I lent my boyfriend my kindle, which he absolutely loves - until recently when he somehow managed to break the screen. The top 1/3 no longer works - so you can't read the whole page. Am I able to s… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
please say you can help me because I dont know what to do.
please say you can help me because I dont know what to do. My lovely son bouight me a kkindle for my christmas present last year and since day one I have loved it and used it nearly everyday as I am m… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Lately when I read my kindle it has been freezing. Cant change
Lately when I read my kindle it has been freezing. Can't change page or shutdown. If I leave it a bar appears on the kindle screen with the tree and a line moves across this bar as though its loading … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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