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Can not turn the page. can not restart. kindle paperwhite…

Customer Question
Can not turn the...

Can not turn the page. can not restart.

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle paperwhite CE0700 10 months old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just started 2 days ago when I was reading a book. Tried holding the start button for 40 seconds and the screen comes up with an option to restart. I try pressing restart but nothing happens.

Submitted: 10 months ago.Category: E-Readers
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Answered in 1 minute by:
9/30/2017
Electronics Technician: Viet - E-reader Tech, Technician replied 10 months ago
Viet - E-reader Tech
Category: E-Readers
Satisfied Customers: 41,216
Experience: Troubleshoot issues with E-readers.
Verified

Hi,
I'm sorry about the issue. Please press and hold the Power on / off button on your Kindle for about 45 seconds, then turn it back on and check.

- Does that do anything? What's showing on your Kindle's screen now?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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Electronics Technician: Viet - E-reader Tech, Technician replied 10 months ago

Does it do anything when you keep holding the Power on / off button on your Kindle for a long time, like for about 45 seconds?

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Electronics Technician: Viet - E-reader Tech, Technician replied 10 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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Viet - E-reader Tech
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 41,216
41,216 Satisfied Customers
Experience: Troubleshoot issues with E-readers.

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