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My kindle will not hold a charge. I have not had it charged
I have not had it charged for some time. I have tried charging the unit, but it will not take a charge. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Kindle locked up on one page. Tried reboot still locked
kindle locked up on one page JA: How long has this been going on with your Kindle? What have you tried so far? Customer: tried reboot still locked JA: Anything else you want the E-reader Expert to kno… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
346 satisfied customers
I charged it yesterday-yellow to ....opened it,fine then
I charged it yesterday-yellow to green....opened it,fine then suddenly looked like page behind page i was reading - never saw a "battery picture" indicating battery dead...the page stays "on" whether … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
This is my 3rd Kindle and never had this problem. When I buy
This is my 3rd Kindle and never had this problem. When I buy a book I get the Sample of 100 pages or so. And then I can't continue. Most annoying. I have 4 1/4 books. (I thought another book would not… read more
Cris
Cris
63 satisfied customers
Could you please send me instructions how to remove books
good morning. Could you please send me instructions how to remove books from my kindle as it is full and I cannot add more books and I have read almost all in the existing llibrary … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
On 2 of my Kindles the opening screen has changed and I
On 2 of my Kindles the opening screen has changed and I cannot access my books. At the upper left corner are the words "Phil's 3rd Kindle.I have no idea who Phil is and it is not my 3rd KindleU … read more
RandyNetwork Tech
RandyNetwork Tech
1,757 satisfied customers
This is my second kindle had the first one about 3 years
this is my second kindle had the first one about 3 years until it went haywire bought a new one from amazon about april of ths year and it already does not work. it won't let me swipe the page or if i… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,669 satisfied customers
I just charged my kindle. I opened to a new book on the
I just charged my kindle. I opened to a new book on the kindle. It will not turn to the first page. … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
Oh crud....this is the third time I have had to type this.
Oh crud....this is the third time I have had to type this. Anyhow...I have an Amazon Kindle which was given to me as a gift about 8 or 9 years ago. I do not know the model number. I stepped on it yest… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
This started just yesterday.page i am reading comes up but
this started just yesterday.page i am reading comes up but cannot swipe to next page or go back-will not bring up current book when i turn it on-have to go to the book and click start up-have tried ev… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I need to reset my password for Amazon Every time I try to
I need to reset my password ***** Amazon Every time I try to do it, the page appears that says you cannot connect to this page. This has gone on for two days. How am I supposed to reset my password? M… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
My husband ordered a book on his kindle titled The German
My husband ordered a book on his kindle titled The German Girl. It downloaded onto his kindle, but it is not to be found in our overall list of books. It is actually on his kindle for him to read, but… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
my kindle suddenly does not work showing only "etch a sketch"
my kindle suddenly does not work showing only "etch a sketch" style lines even when turned off.… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
My Kindle has "Locked up" I can not move anything i have plugged
My Kindle has "Locked up" I can not move anything i have plugged it in to my lap top to make sure it is charged. I have tried turning it off and have tried depressing the on off switch for a lengthy p… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
I tried to turn my kindle on and get no response. It is dead....
I tried to turn my kindle on and get no response. It is dead.... completely dead... Yet, when I turned it off earlier it was working fine and there was no low battery warning.… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
I can read any books that I already have on my Kindle but
I can read any books that I already have on my Kindle but no new books that I order are downloading. Does a Kindle ever need a new battery even though it is charged.… read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
I have an Amazon Kindle 3G. It was purchased in May of this
I have an Amazon Kindle 3G. It was purchased in May of this year. I was reading a book then I went to play a word search game and when I went back to read my book it opens to a white page with the tit… read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
I sat on my kindle while getting into a cab from the airport.
I sat on my kindle while getting into a cab from the airport. One corner of the screen is a black triangle, then there is a 2 inch blank space, then the rest of the screen is fine. I live in Kuwait wh… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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