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Related E-Readers Questions
Screen is stuck on the face page, doesn't allow me to swipe
screen is stuck on the face page, doesn't allow me to swipe the screen and access my library. it is fully charged … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
217 satisfied customers
When I swipe, Kindle won't open. It is charged. Screen shows
When I swipe, Kindle won't open. It is charged. Screen shows a best seller Amazon is advertising, but can't get to my books. … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,271 satisfied customers
I have a kindle paperwite for a year or so. It just stopped
i have a kindle paperwite for a year or so. It just stopped working yesterday when it refused to allow me to swipe to read my book I was reading. So I charged it last night but this morning the chargi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
My kindle just quit working. It wouldn't swipe and it won't
My kindle just quit working. It wouldn't swipe and it won't take a charge. How do I exchange it for a new one? Thanks. Heidi Thompson … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
I dropped my ereader on carpet and tiny section of tile. It
I dropped my ereader on carpet and tiny section of tile. It will not come back on. screen is frozen with flutes on the front. I have gone through the steps of a restart to no avail and charged all nig… read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
I recently brought a new kindle paperwhite and it is
Hi I recently brought a new kindle paperwhite and it is freezing on a page and I can't take it forward or back. The only way I can resume reading is by restarting the device. Never had this with my ol… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
Trying to set up collections for books on Kindle 7.5. Says
Trying to set up collections for books on Kindle 7.5 . Says swipe from left to see collections but nothing happens when I swipe. … read more
Randy Boman
Randy Boman
Technician
10,739 satisfied customers
When I am browsing books through the kindle store on my
When I am browsing books through the kindle store on my paperwhite I eventually get and application error that takes me back to the home page. There is then a message that says updating your store exp… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
I finished reading and now have the 3 options;cancel,restart
I finished reading and now have the 3 options;cancel,restart and screensaver. Nothing works. I can't reopen. I have touched all 3 options plus swiped to open and nothing. Can you help?? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,308 satisfied customers
Was in the process of reading a book on kindle and swiped to
Was in the process of reading a book on kindle and swiped to get next page and the screen froze. Now screen only swipes intermittently. … read more
Cris
Cris
1,311 satisfied customers
I have only had my kindle paperwhite 2 weeks. It is acting
I have only had my kindle paperwhite 2 weeks. It is acting so strange all of a sudden. I have restarted it several times, charged the battery. The pages won't swipe and then if it does, several of the… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,308 satisfied customers
My kindle does open to wifi. I put in password that works
My kindle does open to wifi. I put in password ***** works oon my account. … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My Kindle is one of the first and is now losing books in the
My Kindle is one of the first and is now losing books in the middle of a read and giving me problems turning it off.… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
Yesterday my nook (in its protective case) fell off my bed.
Yesterday my nook (in it's protective case) fell off my bed. I have been unable to turn it on since. The battery was at least half charged and the "n" on the charger lights up when I plug it in. Press… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle DX went haywire yesterday while traveling. First,
My Kindle DX went haywire yesterday while traveling. First, itwould not move beyond a Book Description type page (the first option is "Add to Collection"). Then, it didn't want to return to the Home p… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
When I went to slide the switch to turn my kindle on, half
When I went to slide the switch to turn my kindle on, half of the screen went blank and now refuses to turn on. How do I fix this?… read more
Electronic Tech
Electronic Tech
IT Consultant
Bachelor's Degree
490 satisfied customers
I dont remember when I bought the Kindle 2, but it cost me
I don't remember when I bought the Kindle 2, but it cost me over $300 at the time. I bought it from Amazon and I am sure that I registered it under the name Keith Scholl. This morning I tripped on a c… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
my kindle has stopped working!symptoms are -on unpacking my
my kindle has stopped working!symptoms are:-on unpacking my device and setting up it worked perfectly and I downloaded a number of books.Iread one book and am half way through another .The next mornin… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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