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I have an original Kindle....5 years old. Suddenly, scree,
I have an original Kindle....5 years old. Suddenly, scree, grayed and froze in the middle of reading. I have tried to reboot but the screen stays on the page where is was frozen. I can seen the words … read more
Aric
Aric
Technician
Run A/V and repair business for over
48,116 satisfied customers
My screen holds the image displayed when kindle is off but
my screen holds the image displayed when kindle is off but there are also many crossing lines. I cannot get to home or my book. Any ideas. It is an original kindle and has NEVER had a problem. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
On 2 of my Kindles the opening screen has changed and I
On 2 of my Kindles the opening screen has changed and I cannot access my books. At the upper left corner are the words "Phil's 3rd Kindle.I have no idea who Phil is and it is not my 3rd KindleU … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
When II open my Kindle Fire HD 8.9 a new screen comes up and
When II open my Kindle Fire HD 8.9 a new screen comes up and the phrase Phil,s 3rd kindle shows up in the top left corner. My name is ***** ***** this is my 4th or 5th Kindle. How do I get my original… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
My kindle is connected to wifi but I cannot seem to browse
My kindle is connected to wifi but I cannot seem to browse the store. I restarted the kindle twice but nothing is working. I also went on my iPad to down load a book for the kindle and it said it woul… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an old Kindle, one that has a keyboard. When I open
I have an old Kindle, one that has a keyboard. When I open it up I get 3/4th of a picture and 1/4th of the next page. Can this be fixed? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
346 satisfied customers
My Kindle does not appear to be charging up. Can you please
Hello; My Kindle does not appear to be charging up. Can you please assist me in resolving the issue. Thanks. John. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
346 satisfied customers
Need to update the Kindle but it won"t come on. It says
It says Amazon kindle on back. It is about 5 years old. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Kindle will not charge. I plug it in and nothing??
My Kindle will not charge. I plug it in and nothing?? Thanks, ***** ***** … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My kindle fire is completely black....doesn't light up at
my kindle fire is completely black....doesn't light up at all when I open it … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I opened my Kindle Fire the page looked like a puzzle of the
I opened my Kindle Fire the page looked like a puzzle of the letters in Kindle. When I swiped to unlock I got a blank white page. I tried to reach home by tapping in the left upper corner and nothing … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a kindle Fire 10" snf the charging port doesnt seem
I have a kindle Fire 10" snf the charging port doesnt seem to be charging the fire as well as it was. Can the port be changed out. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
C an't connect to Kindle store, amazon 4 or 5 years, started
started yesterday .have not done any trouble shooting … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
When I open a book, whether a sample or one I've bought, I
When I open a book, whether a sample or one I've bought, I get every second or third page. How do I get every page? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
346 satisfied customers
My Kindle is fully charged, but dead. The screen shows "Book
My Kindle is fully charged, but dead. The screen shows "Book Details" page with WiFi icon, picture of battery and time (apparently time that the Kindle stopped running. The reset button on the bot****… read more
Aric
Aric
Technician
Run A/V and repair business for over
48,116 satisfied customers
My kindle fie screen has stopped working. It will open or
my kindle fie screen has stopped working. It will open or respode to shut down command. … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
My new Kindle lost Wi-Fi capabilities. It was working fine
My new Kindle lost Wi-Fi capabilities. It was working fine until yesterday when I went to shop in the Kindle store and there was only a blank screen. The icon on the top of the page had no bars. I che… read more
Thomas
Thomas
IT Manager
Associate Degree
984 satisfied customers
My Kindle wont start up. It was plugged in to charge for about
My Kindle won't start up. It was plugged in to charge for about 4 hours yesterday and again overnight. The yellow light goes on to indicate it is charging but the green never comes on and I am not abl… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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