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I have a kindle fire 7, 7th generation. It will take and
I have a kindle fire 7, 7th generation. It will take and hold a charge but while using, a message comes up on the screen that says, "battery has stopped" and then it quits browsing and I also cannot u… read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
Sally Goodchild here. I've had my Kindle for about 3 years
I've had my Kindle for about 3 years and love it and mostly I buy the books that you send around by email on spepcial price deals. However, sometimes I want a specific book and I find that about a month ago, I can no longer connect by internet using my kindle itself. I get a message which states "internet connection not available at this time". I've tried de-registering and then re-registering again, but so far no luck. Any ideas? … read more
Harry
Harry
2,290 satisfied customers
Mine has stopped working. At least 5 years. It just says
Second opinion] mine has stopped working JA: What's the make/model of your device? How old is it? Customer: at least 5 years JA: How long has this been going on? What troubleshooting have you tried? C… read more
Pete
Pete
Engineer
Bachelor's Degree
9,786 satisfied customers
My kindle will not connect to the book store. I have tried
My kindle will not connect to the book store. I have tried to restart it but still nothing opens … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,819 satisfied customers
I cannot connect my Kindle to my wifi and ATT isn't much
I cannot connect my Kindle to my wifi and ATT isn't much help. Is it possible the kindle has "died" It is about 5 years old. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
Cannot get registration on my Kindle, It is at least 5 years
Have tried to register again already had an account with Amazon … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
I can not watch videos on my kindle, I'm not certain but it
I'm not certain but it is the first kindle that can access the internet. … read more
Josh
Josh
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Associate Degree
754 satisfied customers
My kindle is stuck on the screen where you slide it to get
my kindle is stuck on the screen where you slide it to get to what you want it won,t shut off either … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,819 satisfied customers
When I try to look up my kindle account, it says that it
when I try to look up my kindle account, it says that it isn't my account any more. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,611 satisfied customers
My kindle is an older model. Loaded three books on it before
my kindle is an older model. Loaded three books on it before traveling last week. Worked fine for a short time and then a straight line appeared on the page I was trying to read and then could not use… read more
Rahul P.
Rahul P.
Bachelor's Degree
963 satisfied customers
My tv is saying to contact help with error code 9074, all i
My tv is saying to contact help with error code 9074 … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,611 satisfied customers
My Kindle doesn't recognize any Wi-Fi networks. I have
My Kindle doesn't recognize any Wi-Fi networks. I have restarted it, returned it to factory, manually downloaded updates, and nothing works. It is 5th generation device. … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
My granddaughter was using my kindle fire last night We
My granddaughter was using my kindle fire last night We turned it off When we tried to turn it back on nothing happened I tried to recharge it but still nothing She was playing mine craft when I turne… read more
Rahul P.
Rahul P.
Bachelor's Degree
963 satisfied customers
I have a kindle paper white device and have suduko on my device.
I have a kindle paper white device and have suduko on my device. My problem is that when I try to open it I get a application error saying it could not be started and try again.… read more
Rahul P.
Rahul P.
Bachelor's Degree
963 satisfied customers
My kindle was working when I shut it off, but cannot "wake".
My kindle was working when I shut it off, but cannot "wake". Kindle was charged the day it stopped working. Currently, the face page is displayed. What can I do?… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
My Kobo will not turn on or off it says sorry! the process
My Kobo will not turn on or off it says sorry! the process addroid.process.acore has stopped unexpectedly. Please try again. Force close. Nothing I do will remove this error it's like it is stuck and … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my kindle stopped . there is an error message but the main
my kindle stopped . there is an error message but the main button with arrows on all sides seem ti be frozen. is it fixable. my kindle is about 2 years old. thanks XXXXX… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
Recieved two kendles for wife and I at Christmas. Have frequently
Recieved two kendles for wife and I at Christmas. Have frequently used mine. Today, after reading this morning, just picked it up and the screen was blank (not sleep mode picture). Can not activate. P… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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