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My kindle reader will not open. Using the start switch all I
my kindle reader will not open. Using the start switch all I get is about i/2 the opening screen.… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Opening page froze. I turned it off, gave it a while then
Opening page froze. I turned it off, gave it a while then turned it back on to re-start it. Only the tree logo and the cross-bar comes. The cross-bar gets to about 3/4 of the way and freezw … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,809 satisfied customers
I cannot get a charge on my Kindle Paperwhite. It is frozen
I cannot get a charge on my Kindle Paperwhite. It is frozen on the Kindle "tree" page and will not move, nor can I turn it off. Has it died? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,910 satisfied customers
Does using a cover with a magnet closer on a kindle make the
Does using a cover with a magnet closer on a kindle make the kindle have problems with the unit not being able to be plugged in. Seems to have a short. I held just right it will charge otherwise not. … read more
Eric
Eric
Software Developer
Associate Degree
1,516 satisfied customers
Kindle Paperwhite, 6" High Resolution Display with Built-in
Kindle Paperwhite, 6" High Resolution Display with Built-in Light, Wi-Fi [Previous Generation] it's not charging I got a new charger cable and it will connect and show it's charging then it will stop … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,910 satisfied customers
My paperwhite is 6 years old and is amazing. I have about 98
My paperwhite is 6 years old and is amazing. I have about 98 books on it. I charged the battery and when I go to turn it on the green light stays on for about 5 seconds then starts blinking and goes d… read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
While reading my kindle paperwhite the cable (Comcast) went
While reading my kindle paperwhite the cable (Comcast) went out. Was out about 30 minutes and now kindle appears to be locked. Screen is the Kindle logo. It was on charger but I removed it. I've tried… read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
My Kindle Paperwhite will not turn off or reset. The
My Kindle Paperwhite will not turn off or reset. The backlight stays on, and the screen is stuck on the power menu, but is unresponsive. I tried resetting it by holding the power button for 40 seconds… read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I recently bought a Kindle Paperwhite to replace my four
I recently bought a Kindle Paperwhite to replace my four year old Kindle. When I got the new one, my whole library and then some - 125 pages of books was on it. I cannot seem to remove all of the whic… read more
Pete
Pete
Engineer
Bachelor's Degree
9,770 satisfied customers
My Kindle Paperwhite will not charge or start. I have tried
My Kindle Paperwhite will not charge or start. I have tried "resetting" it but it does not work. I cannot remember how old mine is but I believe I got it right after it was introduced. … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
My Paperwhite has completely died, it will show the Kindle
My Paperwhite has completely died, it will show the Kindle logo but then nothing. O have tried charging it over night and with a different charging system,bstill nothing … read more
info tech
info tech
Technician
Vocational, Technical or Trade Scho
16,725 satisfied customers
My Kindle Paperwhite e-reader is stuck in the sleep mode, I
My Kindle Paperwhite e-reader is stuck in the sleep mode … read more
info tech
info tech
Technician
Vocational, Technical or Trade Scho
16,725 satisfied customers
I have a Kindle Paperwhite that just froze on the home
I have a Kindle Paperwhite that just froze on the home screen. I have recharged it and rebooted it but it stays frozen… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
my kindle was put on charged. when charged the green light
my kindle was put on charged. when charged the green light came and will not permit switch to open. when sliding to wake only grren light comes on as frozen have tried to unfrezze to nq avail… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
When I went to open a new book on my Kindle Paperwhite I ended
When I went to open a new book on my Kindle Paperwhite I ended up with just the design that changes when I try again and never lets me into my list of books. How do I solve the problem so that I may a… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle Paperwhite (1 yr old) will not charge. I was told
My Kindle Paperwhite (1 yr old) will not charge. I was told it is probably a defective charge connector and there is nothing I can do about it. What do you suggest?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Have a Kindle Paperwhite that I bought 2 months ago. I have
Have a Kindle Paperwhite that I bought 2 months ago. I have a white screen and can't get to the home page or anything else. It is fully charged. Can you help me?… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
Ive had my Kindle for about 18 months. While in the middle
I've had my Kindle for about 18 months. While in the middle of reading, all of a sudden it will freeze so I can't turn the page, or turns to the Kindle screen with just a tree on it. Then a minute lat… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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