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I have received a replacement KindleI tried to download 8…

Customer Question
Hello my name is*****...

Hello my name is***** have received a replacement KindleI tried to download 8 books which I ordered on the 28th August but they didn't download

Technician's Assistant: What's the make/model of your device? How old is it?

It is brand new and a kindle cloud

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since this morning, it was a replacement for a faulty which I have returned

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Not really

Submitted: 10 months ago.Category: E-Readers
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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 10 months ago
I live in Gheerulla, Queensland, Australia my home phone number: 07-5472 3569
Answered in 9 hours by:
9/30/2017
Electronics Technician: Pete, Engineer replied 10 months ago
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 20,577
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Engineer replied 10 months ago

Have you set up the replacement Kindle and registered it with your Amazon account?

Is the Kindle connected to a wifi network for internet access?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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