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I have received a replacement KindleI tried to download 8…

Customer Question
Hello my name is*****...

Hello my name is***** have received a replacement KindleI tried to download 8 books which I ordered on the 28th August but they didn't download

Technician's Assistant: What's the make/model of your device? How old is it?

It is brand new and a kindle cloud

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since this morning, it was a replacement for a faulty which I have returned

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Not really

Submitted: 7 months ago.Category: E-Readers
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
I live in Gheerulla, Queensland, Australia my home phone number: 07-5472 3569
Answered in 9 hours by:
9/30/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 20,008
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Engineer replied 7 months ago

Have you set up the replacement Kindle and registered it with your Amazon account?

Is the Kindle connected to a wifi network for internet access?

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Pete
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 20,008
20,008 Satisfied Customers
Experience: Over 16 years experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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