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It is frozen. It won't change pages, won't switch off, I
It is frozen. It won't change pages, won't switch off, I can't pull up the task bar. It just stays on the one page … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
201 satisfied customers
My lindle wont charge new cable for kindle yours is in fl I
my lindle wont charge new cable for kindle yours is in fl I am in indiania help … read more
Rahul P.
Rahul P.
Bachelor's Degree
963 satisfied customers
I have and old Kindle about 8 years old it is completely
hello i have and old Kindle about 8 years old it is completely frozen i've tried using the slider for 30 seconds and alt r it has come up with the bar but it is also now frozen I left it overnight it … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
My kindle is frozen have tried holding down for 20 secs then
my kindle is frozen have tried holding down for 20 secs then hitting botton again NOTHING then i plugged it into my computer held alt shift and holding down r NOTHING any other suggestions when i plug… read more
Randy***** CellTech
Randy***** CellTech
1,845 satisfied customers
Touch screen on kindle stopped worki9ng, 2 year old small
touch screen on kindle stopped worki9ng JA: What's the make/model of your device? How old is it? Customer: 2 year old small black one without keyboard JA: How long has this been going on? What trouble… read more
Rahul P.
Rahul P.
Bachelor's Degree
963 satisfied customers
My kindle screen has gone blank and I cannot turn it on, it
my kindle screen has gone blank and I cannot turn it on … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,813 satisfied customers
My kindle comes up with the error message "The selected item
Hi, my kindle comes up with the error message "The selected item could not be opened. If you purchased this item from amazon, delete the item and redownload it from Archived Items available in Home. T… read more
Rahul P.
Rahul P.
Bachelor's Degree
963 satisfied customers
I have an older Amazon Kindle model number D00901 that I
Hi Pearl. I have an older Amazon Kindle model number D00901 that I have tried to reboot for the thirty seconds but nothing happens when it is fully charged. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,284 satisfied customers
My Kindle-keyboard (Wi-Fi only) S/N B008 A0A0 1222 0S2P has
My Kindle-keyboard (Wi-Fi only) S/N B008 A0A0 1222 0S2P has frozen screen. I tried sliding and releasing the power button for 20 sec, agter about 10 sec the green light goes on then after 10 sec it go… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,922 satisfied customers
Kindle (keyboard) will not switch on or complete rebooting
Kindle (keyboard) will not switch on or complete rebooting after switch has been held for 20-30 sec. Reboot starts, but stops after status bar has only moved about 20%… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,224 satisfied customers
My granddaughters Kindle is frozen. We have tried plugging
My granddaughter's Kindle is frozen. We have tried plugging it in and it still does not unfreeze. Part of the cover is showing.… read more
PramitP
PramitP
Self-Employed
Diploma
929 satisfied customers
My Kindle is frozen on open in the book I am reading. It will
My Kindle is frozen on open in the book I am reading. It will not respond to the page turning key. In fact, it had been flashing the symbol keyboard on and off over this page until it finaly subsided.… read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,813 satisfied customers
PARTIAL SCREENSAVER & NO RESPONSE TO: 1) recharge 2) holding
PARTIAL SCREENSAVER & NO RESPONSE TO: 1) recharge 2) holding 'on slide' for 2 seconds, 10 seconds, 3) 30 seconds, 4) one minute 3) trying to open while recharge plug is in 4) pushing and holding each … read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
Kindle stopped working plugged in to see if low charge and
Kindle stopped working plugged in to see if low charge and light is not on (amber) for recharging.There is a picture on the unit.… read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,813 satisfied customers
I was browsing free books and my screen went blank. Will not
I was browsing free books and my screen went blank. Will not turn back on. Kindle is charged. What happened?… read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,813 satisfied customers
Last night my Kendle quit working, The off screen went to solid
Last night my Kendle quit working, The off screen went to solid white. I can get my home page but if I click on anything it will not respond. It comes up with a message that it is unable to hoook up t… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
my kindle 2nd generation wont come on at all. I made sure
my kindle 2nd generation wont come on at all. I made sure the battery charged but the front screen is just frozen. I tried holding the shift alt R and holding the power button on for 15 seconds and st… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
I have just bought a Kindle and made a mistake entering my
I have just bought a Kindle and made a mistake entering my password. I cannot change the page as it seems to be stuck, I have tried various things but cannot make any progress. I have numbers in my Zy… read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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