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Screen is stuck on the face page, doesn't allow me to swipe
screen is stuck on the face page, doesn't allow me to swipe the screen and access my library. it is fully charged … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
217 satisfied customers
My Kindel voyage was dropped yesterday and I haven't been
My Kindel voyage was dropped yesterday and I haven't been able to get into it again since. THe ad for another book lights up but when I swipe it, nothing happens. I tried holding button down but 1 min… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
The battery in my Kindle Fire 7 doesn't hold power as long
The battery in my Kindle Fire 7 doesn't hold power as long as it used to. I am advised not to replace the battery, but just to buy a new Kindle. I have had my Kindle Fire 7 for years. I am afraid that… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
I think my kindle has died. It will no longer connect to the
I think my kindle has died. It will no longer connect to the internet so I cant download and/or buy books … read more
Nathan
Nathan
Bachelors of Science
25,006 satisfied customers
This is my second kindle had the first one about 3 years
this is my second kindle had the first one about 3 years until it went haywire bought a new one from amazon about april of ths year and it already does not work. it won't let me swipe the page or if i… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,308 satisfied customers
All of a sudden my kindle screen went blank and cannot be
All of a sudden my kindle screen went blank and cannot be restarted! … read more
Louie
Louie
Senior Technician
Associate Degree
10,613 satisfied customers
I have a kindle and after I type in my passcode.. I am
hi.. I have a kindle and after I type in my passcode.. I am unable to swipe to do anything … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,613 satisfied customers
My Kindle has locked up. It has a full charge, I can turn it
My Kindle has locked up. It has a full charge, I can turn it off, when I turn it on it goes to the page ote book I am reading, with a pop-up menue … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,308 satisfied customers
Device 2 years old june 2 suddenly not responding to
device 2 years old june 2 suddenly not responding to attempts to turn page.Did not work for a week then was okay for 2 days and now not responding again … read more
Louie
Louie
Senior Technician
Associate Degree
10,613 satisfied customers
My kindle is quite old, over 6yrs. It indicates by the dot
my kindle is quite old, over 6yrs. It indicates by the green dot that it is charged. However, it does not respond to the "swipe to unlock". Please advise me. … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,236 satisfied customers
My Kindle suddenly quit swiping, turning pages, and getting
My Kindle suddenly quit swiping, turning pages, and getting rid of help data. Sometimes it will swipe and sometimes it will turn the page after a wait. … read more
Nathan
Nathan
Bachelors of Science
25,006 satisfied customers
Just received my new Kindle and trying to set up. Don't get
Just received my new Kindle and trying to set up. Don't get the tool bar at the top of the screen. Fully charged. … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,236 satisfied customers
Kindle Voyager is fully charged, but will not open when
Kindle Voyager is fully charged, but will not open when swiped. The light is on. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,308 satisfied customers
I have a Kindle Fire. All of a sudden it's frozen and is
I have a Kindle Fire. All of a sudden it's frozen and is showing a yellow line or box around the main page or selections. Have shut it down and re-started to no avail. Can't get the arrow to move. Als… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
I hae a Kindle I bought on Amazon. I have read several books
I hae a Kindle I bought on Amazon. I have read several books on it and now it won't open. I charged it because it wouldn't open, thinking a low charge might be the problem, but it still won't work. It… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,308 satisfied customers
I have an All-New Kindle Paperwhite which shipped to me on
I have an All-New Kindle Paperwhite which shipped to me on December 15, 2015. Order #(###) ###-####6205006. As of yesterday, February 12, 2016, the screen seems to be stuck on the Kindle Unlimited ad … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,236 satisfied customers
I ordered 2 books kindle yesterday. The 2 books went
I ordered 2 books for the kindle yesterday. The 2 books went through my account but my kindle is not working. The amber or green light do not go on. I plugged it in to recharge it but nothing happened… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
My kindle mode D01100 completely failed yesterday. The screen
My kindle mode D01100 completely failed yesterday. The screen went blank and although I have tried to charge it, it remains blank. Its about 15 months old. What should I do. I have a lot of books and … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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