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Both of my Kindle are dead. How do I fix? One is a 10 inch…

Customer Question
Both of my Kindle...

Both of my Kindle are dead. How do I fix?

Technician's Assistant: What's the make/model of your device? How old is it?

One is a 10 inch about 2 years old model SR87MC and the other a 7 INCH

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Several tears old ModelSV98LN

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I triedv hold the on button on for a while. This has been a problem fo 6 mos.

Submitted: 10 months ago.Category: E-Readers
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Answered in 9 minutes by:
9/29/2017
Electronics Technician: Nathan, Technician replied 10 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,338
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

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Electronics Technician: Nathan, Technician replied 10 months ago

Hello, it appears your question is still open.

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