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I purchased a book and I want to read it in adobe acrobat…

Customer Question
I purchased a book...

I purchased a book and I want to read it in adobe acrobat instead of the kindle app. The find is on my ipad. Can you help me?

Technician's Assistant: What's the make/model of your device? How old is it?

Ipad pro

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I tried to find the file on my device but the my kindle content folder on has a db file in it. I can find the file to send it to acrobat.

Submitted: 7 months ago.Category: E-Readers
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Answered in 2 minutes by:
9/28/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 45,395
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Hi there and welcome

Can you tell me exactly from where you purchased the books from?

Please let me know

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Customer reply replied 7 months ago
amazon online and i chose the kindle edition
Customer reply replied 7 months ago
No. I'm a techie so I should be able to follow your written instructions
Customer reply replied 7 months ago
r u there?
Electronics Technician: Richard, Customer Service replied 7 months ago

ok, then you use Epub convertor here to do this

http://www.epubconverter.com/kindle-to-pdf-converter/

You insert the file into the convertor and it will convert to a PDF for you.

Let me know how you go please

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Customer reply replied 7 months ago
I can't find the book on my hard drive
Electronics Technician: Richard, Customer Service replied 7 months ago

Where did you place it? What steps did you take to get it?

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Electronics Technician: Richard, Customer Service replied 7 months ago

Are you still working on this? Can you please reply to the last question?

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Customer reply replied 7 months ago
I didn't put the file anywhere. I just don't know where kindle puts the files when I purchase a book.
Electronics Technician: Richard, Customer Service replied 7 months ago

No where when you purchase it as it goes to the kindle

Download the click here on computer

https://www.dropbox.com/s/w3pt5cl26bugaw7/KindleForPC-installer-1.20.47037.exe?dl=0

Once installed, download the book and it is then on the computer to convert it via my previous instructions

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Customer reply replied 7 months ago
kindle is installed on my pc.
Electronics Technician: Richard, Customer Service replied 7 months ago

ok, please complete the rest of the instructions

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Customer reply replied 7 months ago
the book is on the pc. But not in the Kindle Content under my documents
Electronics Technician: Richard, Customer Service replied 7 months ago

If the book is on your PC then convert it as I specified initially.

use Epub convertor here to do this

http://www.epubconverter.com/kindle-to-pdf-converter/

You insert the file into the convertor and it will convert to a PDF for you.

Let me know how you go please

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Customer reply replied 7 months ago
one moment
Customer reply replied 7 months ago
downloaded the book. I tried the converter and got a msg that file could not be converted.
Electronics Technician: Richard, Customer Service replied 7 months ago

What is the file extension of the book

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Customer reply replied 7 months ago
azw
Electronics Technician: Richard, Customer Service replied 7 months ago

upload it to http://ge.tt

And provide me the download link

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Customer reply replied 7 months ago
B01NH51QDM_EBOK.azw
Electronics Technician: Richard, Customer Service replied 7 months ago

That is not the download link, I need the download link which it tells you at the top under download link

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Customer reply replied 7 months ago
http://ge.tt/2Ie7Iim2
Customer reply replied 7 months ago
sorry for the delay but your responses are underneath your customer service banner that is on my screen. Now that I know I can respond faster.
Electronics Technician: Richard, Customer Service replied 7 months ago

Tried a few sites but all reported corrupted file, delete it, download it again and convert via the site I gave you

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Customer reply replied 7 months ago
ok. one moment
Electronics Technician: Richard, Customer Service replied 7 months ago

ok

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Customer reply replied 7 months ago
Still downloading
Electronics Technician: Richard, Customer Service replied 7 months ago

ok

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Customer reply replied 7 months ago
same error msg This file cannot be converted, click here to learn more. There might be some problems appeared when you convert the ebook. They might be caused by following reasons.1. An unexpected network error has occurred. Please retry by pressing the Refresh (F5) button.2. This ebook has been damaged. The internal file is damaged which leads to some ebook fragments are failed be recognized and converted. At this moment, you can try to download this ebook again, then convert it.
Electronics Technician: Richard, Customer Service replied 7 months ago

try a different book please.

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Customer reply replied 7 months ago
ok. i only have a book sample left. My books from the past are missing.
Electronics Technician: Richard, Customer Service replied 7 months ago

You never lose the books from the past, and if this was a smaple book that makes sense as they are not complete books...

It needs to be a proper book.

You need to sign in with the correct amazon account your books were linked to, then you see the books from the past.

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Customer reply replied 7 months ago
ok. the book we were working on is a complete book. Tried the other book which is a sample and got the same msg. I tried using another wireless network and tried and it failed too.
Customer reply replied 7 months ago
what should i try next?
Electronics Technician: Richard, Customer Service replied 7 months ago

Sign into the account where you can see all your books that were missing so we can try another book please

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Customer reply replied 7 months ago
I don't know my credentials for my other account. I recently got my ipad and i hadn't log in for a long time. Either way this is a certification book, so i need pdf to write comments in the margin and highlight text. Is there another site we can try?
Electronics Technician: Richard, Customer Service replied 7 months ago

I think it might have KFK blocks on the file.

Are you on a windows or mac computer?

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Customer reply replied 7 months ago
windows 10
Electronics Technician: Richard, Customer Service replied 7 months ago

open command prompt

Type in

ren %localappdata%\Amazon\Kindle\application\renderer-test.exe renderer-test.xxx

Press enter

If it errors locate the rednderer-test.exe file on your computer through should be were I specified

Delete the book, download it again and try to convert please

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Customer reply replied 7 months ago
working on it
Electronics Technician: Richard, Customer Service replied 7 months ago

ok

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Customer reply replied 7 months ago
ok. no error msg
Electronics Technician: Richard, Customer Service replied 7 months ago

good, so delete the file, download again and convert

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Electronics Technician: Richard, Customer Service replied 7 months ago

how did you go?

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Electronics Technician: Richard, Customer Service replied 7 months ago

Glaad it is now all working and you are not receiving an error message anymore

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

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Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 45,395
45,395 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

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