E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I received 2 books on my "kindle" by Archer in a foreign…

Customer Question
I received 2 books...

I received 2 books on my "kindle" by Jeffrey Archer in a foreign language I couldn't read. Will my Visa card be credited? The titles are !. Best Kept Secret 2. Be Careful what you wish for.

Technician's Assistant: What's the make/model of your device? How old is it?

It is an Amazon kindle purchased recently

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Within the last 10 days when I was on holiday in Tahiti.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Being 81years old & an unreliable memory i ordered: 1. Be careful what you wish for & 2. the prodigal daughter & found I had read them. Could you be sympathetic enough to credit my visa for both these books by Jeffrey Archer? Regards Bob.

Submitted: 10 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 9 minutes by:
9/28/2017
Electronics Technician: Louie, Technician replied 10 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,495
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, are you able to login into your Amazon account?
And to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

Ask Your Own E-Readers Question
Customer reply replied 10 months ago
Dear Louie, this is totally unethical & outrageous, you have debited my visa account for $53. Why?? Pass credit immediately & advise whether my visa account will be credited for books in a foreign language or previously read??
Electronics Technician: Louie, Technician replied 10 months ago

Sorry but my participation is strictly limited to technical, repair and/or installation issues as well as related information.
Billings & payments concerns including membership/subscription are best addressed by Customer Support.

Ask Your Own E-Readers Question
Customer reply replied 10 months ago
Please reply in writing. How can you possibly say "100% satisfaction guaranteed" & have the cheek to charge $28 to call & you have illegally debited my visa for $53!!!
Customer reply replied 10 months ago
Please respond
Electronics Technician: Louie, Technician replied 10 months ago

As posted above; Please contact Customer Service to have this taken cared of prior to any / all other interactions.

Ask Your Own E-Readers Question
Customer reply replied 10 months ago
It was you who debited my visa with $53, how do I contact customer support. Surely you can pass on my request & complaints to customer support?Why did they put me on to you when there is no technical problem?
Electronics Technician: Louie, Technician replied 10 months ago

Done; concerns brought to the attention of Customer Service.

Do not rely nor post back otherwise the question would re-open.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My visa card was being compromised so I had to cancel it.
My visa card was being compromised so I had to cancel it . I've now got a new number on my visa and wish to let amazon know so I cah continue to buy books … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My new Kindle Black 6 is in a foreign language. so how do I
My new Kindle Black 6 is in a foreign language. so how do I get it into American Language and how do I get my books transferred from my old one ti this new one...I'm already not liking this sucker...… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
McMichael and I have been reading an average of 55 kindle
My name is***** and I have been reading an average of 55 kindle books annually over the past 5 years. I recently ordered two kindle books as follows: ASSEGAI by Wilbur Smith and JAVA SPIDER by Jeffrey… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
How do I delete a book after I have finished reading it and
Hello, how do I delete a book after I have finished reading it and know that it is not one I will want to read again? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Have difficulties deleting some items from my kindle. also,
have difficulties deleting some items from my kindle. also, can i delete archives items? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have a second Kindle I wish to give to my daughter, There
I have a second Kindle I wish to give to my daughter, There are some books on this kindle, will they be lost if I deregister and reregister … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
There is a problem with my credit card on file. we do have a
there is a problem with my credit card on file. we do have a new card which is now Citi Visa. How do I change this info with you? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have downloaded the app to my iPad But cannot read the
I have downloaded the app to my iPad But cannot read the book only the sampler how can I continue to the whole book… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Verison suddenly does not let me read kindle books. Says---
Verison suddenly does not let me read kindle books. Says--- App Amazon Kindle (process com.amazon.kindle) has stopped unexpectedly. Could read this afternoon. Am unhappy.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My Kindle has on screen keyboard I down loaded a book - The
My Kindle has on screen keyboard I down loaded a book - The Secret keeper by Kate Morton . It was deleted in error and I have tried reordering it several tines but it's not shown on the Home page Guid… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I bought a kindle fire 7 inch in Florida a month ago I live
I bought a kindle fire 7 inch in Florida a month ago I live in Kingston Ontario Canada My wife has an account with Amazon. Her Email addresss is [email protected] .net I have registered my kindle fire 7 in… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I purchased a Kindle Touch e-reader A3484 on 30th March this
I purchased a Kindle Touch e-reader A3484 on 30th March this year. I wish to delete 2 books from my Kindle, but when I follow the instructions in the Kindle Users Guide and go to the Home Page and hol… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
Can I delete a book that I dont want on my kindle? If so,
Can I delete a book that I don't want on my kindle? If so, how? If I am reading a book and want to go back to the beginning, how can I do that?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
On my amazon kindle i hit by accident on " buy" Fifty shades
On my amazon kindle i hit by accident on " buy" Fifty shades of gray triology. i have already bought books 1-2-3- of this title could you credit my account? is there a telephone # XXXXX can call? havi… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I finished my book and cannot get back to my list of books
I finished my book and cannot get back to my list of books that I have paid for. I also have trouble deleting books I have read. I do not have the newest Kindle Fire, I have a touch screen that came o… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have gon into english uk but still get spanish up
i have gon into english uk but still get spanish up whentrying to buy books it will not accept santander visa debit card… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
After ordering a book for my Kindle Keyboard, turned it off.
After ordering a book for my Kindle Keyboard, turned it off. Next day went to book already has started and couldn't open it. A blank screen came up w/book title at top. Went to Home to open other book… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
How do I delete books from my kindle archive on my Ipad 2?
How do I delete books from my kindle archive on my Ipad 2? driving me nuts! thanks - Carol… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x