E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Can I replace an older kindle with a newer, better one and…

Customer Question
Can I replace an...

Can I replace an older kindle with a newer, better one and replace the contents

Technician's Assistant: What's the make/model of your device? How old is it?

About 7 years 0ld -- retirement gift in 2020

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Modify my message---Not sure where it was misplaced; want to get a newer model---graphics were too small on the first one

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Anything else Ms Wilson needs to know. I'm hoping a can replace the material I've bought

Submitted: 10 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 2 minutes by:
9/28/2017
Electronics Technician: Viet - E-reader Tech, Technician replied 10 months ago
Viet - E-reader Tech
Category: E-Readers
Satisfied Customers: 41,153
Experience: Troubleshoot issues with E-readers.
Verified

Hi,

I'm sorry about the issue. Yes, you can purchase a new Kindle at the website below.

https://www.amazon.com/dp/B00ZV9PXP2/ref=sd_allcat_k_ods_eink_bn

When you get your new kindle, go through the on-screen setup, then sign in with your same Amazon account (your email address) and with your Amazon account password, then you will get all the books you've purchased previously on your new Kindle.

- Do you have any further question?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own E-Readers Question
Electronics Technician: Viet - E-reader Tech, Technician replied 10 months ago

In the mean time, you can read your Kindle books on a computer at the website below:

http://read.amazon.com/

- And/or you can read your Kindle books in the Kindle app on a tablet or smartphone. (You can download / install the Kindle app in the Play Store (or App Store) app icon on your tablet / smartphone.)

- Do you have any further question? And/or do you need anything else for now?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 41,153
41,153 Satisfied Customers
Experience: Troubleshoot issues with E-readers.

Viet - E-reader Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have a kindle fire 7, 7th generation. It will take and
I have a kindle fire 7, 7th generation. It will take and hold a charge but while using, a message comes up on the screen that says, "battery has stopped" and then it quits browsing and I also cannot u… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I've tried repeatedly to register a second Kindle. The
I've tried repeatedly to register a second Kindle. The message I get is "Unable to Connect ... There was an error while registering your Kindle. Please try again later." I've tried and tried, and even… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Oordered a book: THE MISSING ONES. IT IS ON MY KENDLE IUT
oordered a book: THE MISSING ONES. IT IS ON MY KENDLE B IUT NOT ON HER KENDLE … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I own two Kindles but cannot use either because I cannot
I own two Kindles but cannot use either because I cannot activate their connection to my Internet Router. This developed after a power outage. I've tried to enter the password ***** now think I need t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have just purchased a Kindle Paperwhite. When I try to
I have just purchased a Kindle Paperwhite. When I try to order items from then Amazon store I keep getting the following message Robert, we did not find a Kindle device or reading app registered to yo… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have 2 Kindles - my original one, which died, and another
I have 2 Kindles - my original one, which died, and another which is usually labeled "Marcia's 2nd Kindle", or something like that. I'm trying to get to the book list for the second one (on the web) s… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My kindle is the basic "no frills" model. Ive had it since
My kindle is the basic "no frills" model. I've had it since Christmas and it has worked perfectly until now. Suddenly, the lower half of my screen is blank, including table of contents. I can access m… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
We have two Kindles, one newer than the other but both a couple
We have two Kindles, one newer than the other but both a couple of years old. When the newer would not turn on as it is much more used I switched out its battery with the older one's battery. Of cours… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
we bought kindle touch for our teenage children, how do we
we bought kindle touch for our teenage children, how do we set up the payment options without needing them to have our credit cards on their amazon accounts, and how do we set parental controls to lim… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Im trying to upload a book (.htm) with 7 small, icon size
I'm trying to upload a book (.htm) with 7 small, icon size graphics and 1 large graphic. I've put the text (.htm) file and graphics (jpeg) into one folder, and zipped it. Kindle won't accept it, altho… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I have an Amazon.fr account but am currently on holiday in
I have an Amazon.fr account but am currently on holiday in Nairobi, Kenya. Before I left I bought several books for my Kindle DX, which were included as archived items. When I tried to access them her… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My Kindle Keyboard is frozen and cannot be awakened. Ive tried
My Kindle Keyboard is frozen and cannot be awakened. I've tried sliding the power switch and holding it for thirty seconds and then pressing Home for a minute, all to no avail. What to do?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have the Kindle fire for my 7 year old - how do I enable
I have the Kindle fire for my 7 year old - how do I enable a password XXXXX security feature so that she cannot just buy whatever she wants, whenever she wants?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My screen has gone all funny. Large parts of it are completely
My screen has gone all funny. Large parts of it are completely unreadable. I have tried resetting it to no avail. CAn you offer any other tips to try. I bought it from a Tesco store in later Sept prio… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I WAS GIFTED WITH A KINDLE IN MARCH...NOW WITH MODERATE USE,
I WAS GIFTED WITH A KINDLE IN MARCH...NOW WITH MODERATE USE, I CAN HARDLY SEE THE LETTERS. IS THERE SOME WAY I CAN GET THIS PROBLEM ADDRESSED. THANK YOU ANN FISHER… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
My kindle stopped functioning it displays a meaningless graphic
My kindle stopped functioning – it displays a meaningless graphic and does not respond to any button pressing of the various choices (e.g., menu, back, home, or combinations thereof). It also does not… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have my own Kindle wifi 6” and recently (last week) I bough
I have my own Kindle wifi 6” and recently (last week) I bough another, this one as a gift to a Missionary friend of mine. We are both living in the mountains of northern Guatemala, Central America. My… read more
Andy Mont
Andy Mont
Researcher
Master\u0027s Degree
251 satisfied customers
my daughter was re-gifted and older Kindle and the screen went
my daughter was re-gifted and older Kindle and the screen went bad, dead areas and white lines, after a week of use. Do I have nay hope hope of getting a new screen from Amazon or a send away screen r… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x