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My paper kindle is German and I need English. Kindle from…

Customer Question
My paper white kindle...

My paper white kindle is German and I need English

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle from Amazon

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

O

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Yesterday and I spent hours to get it back to English

Submitted: 10 months ago.Category: E-Readers
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Answered in 5 minutes by:
9/27/2017
Electronics Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,237
Experience: E-reader expert
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 10 months ago

How old is the Paperwhite?

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Customer reply replied 10 months ago
couple of years
Electronics Technician: Josh, Technician replied 10 months ago

1. Tap Menu (three dots in the top right corner)
2. Tap Settings on the Menu (8th item down)
3. Choose Device Options (4th item in the list on the main screen)
4. Choose Languages and Dictionaries (5th/final item)
5. Choose language options (1st item)
6. Choose the language
7. At the pop-up dialogue, choose the one on the lower right for "OK"

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Customer reply replied 10 months ago
It is alliniGerman and I only havr6
Electronics Technician: Josh, Technician replied 10 months ago

You only have 6 on which option?

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Customer reply replied 10 months ago
no settings
8th item down
Electronics Technician: Josh, Technician replied 10 months ago

Okay, you may have an older Paperwhite.

Try these steps:

1. Tap the Home icon (House)
2. Tap the Menu icon (3 bars on upper right)
3. Tap the 5th item on the menu = Settings
4. Tap the 4th item = Device Options
5. Tap the last (5th) item = Language and Dictionaries
6. Tap the 1st item = Language
7. English ("Cancel" is always lower left and "OK" is lower right)

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Customer reply replied 10 months ago
it still all in German so it is hard not working what I have now numbers and aCEsquare thubg with x thru it and a dark line thru it
Electronics Technician: Josh, Technician replied 10 months ago

Yes, I understand that it is in German -- Please follow the number for each step since you cannot read the German.

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Electronics Technician: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Customer reply replied 10 months ago
I want to cancel my membership now...how
Customer reply replied 10 months ago
I will give u ur stars when u get my membership is cancelled
Electronics Technician: Josh, Technician replied 10 months ago

Sure, I can make sure this is a one-time charge after the session is rated.

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