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We have two Kindle Fire. One is not allowing us access via…

Customer Question
We have two Kindle...

We have two Kindle Fire. One is not allowing us access via wifi. I have gone through procedures to connect unsuccessfully. Can you give me steps to follow or can you access our account to update? Account is under Mary E & Eaton. Thanks

Technician's Assistant: What's the make/model of your device? How old is it?

Mary's 6th. Kindle Fire HD

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Less than a week.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No - thanks

Submitted: 10 months ago.Category: E-Readers
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Answered in 5 minutes by:
9/27/2017
Electronics Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,282
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 10 months ago

Let's try resetting that Kindle...

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset to confirm.
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Customer reply replied 10 months ago
Josh. I am looking at: Wireless page showing a list & at top is shows: myqwest2893. What should I do?
Electronics Technician: Josh, Technician replied 10 months ago

Did you reset your Kindle as instructed?

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Customer reply replied 10 months ago
No don't call. What do you mean concerning reset?
Electronics Technician: Josh, Technician replied 10 months ago

Did you miss my first reply?

Let's try resetting that Kindle...

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset to confirm.
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Customer reply replied 10 months ago
Josh, my wife is calling me to dinner. Can we keep this open & I will contact you after dinner. Can we do that without my loosing my contact with you?
Electronics Technician: Josh, Technician replied 10 months ago

Sure; no problem.

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Customer reply replied 10 months ago
Thank you!
Electronics Technician: Josh, Technician replied 10 months ago

You're welcome

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Customer reply replied 10 months ago
Josh, I am looking at Wireless - Wi-Fi myqwest2693 (our account)
Now what next? Am I on correct page to start set-up?
Electronics Technician: Josh, Technician replied 10 months ago

Select the network and enter your Wi-Fi password

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Customer reply replied 10 months ago
I don't know how to find the screen to go to Network to enter password.
Customer reply replied 10 months ago
presently I am on wireless wifi - myqwest2693
Electronics Technician: Josh, Technician replied 10 months ago

So, you are connected to your Wi-Fi network?

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Customer reply replied 10 months ago
authorization fail
Customer reply replied 10 months ago
Josh, it says: authorization failed
Electronics Technician: Josh, Technician replied 10 months ago

To connect to the network?

Please follow my steps that I provided earlier...

Let's try resetting that Kindle...

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset to confirm.
Ask Your Own E-Readers Question
Customer reply replied 10 months ago
Josh, page opened is: No Wifi Connection
cancel -- wireless settings ----Do I click Wireless Settings & proceed?
Electronics Technician: Josh, Technician replied 10 months ago

Did you reset the Kindle using my steps?

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Customer reply replied 10 months ago
josh, can we start from beginning? I opened up Kindle, I then came to No Wifi Connection -- cancel or wireless settings.
Next procedures?
Electronics Technician: Josh, Technician replied 10 months ago
Please follow my steps that I have provided to you a couple of times..Swipe down from the top of the screen and tap Settings.
Tap Device Options, and then tap Reset to Factory Defaults.
Tap Reset to confirm.
Ask Your Own E-Readers Question
Customer reply replied 10 months ago
Josh, I got it up and running. Thank you - ok?
Electronics Technician: Josh, Technician replied 10 months ago

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

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Electronics Technician: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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