E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I purchased a second hand Kindle and I find I'm unable to…

Customer Question
I purchased a second...

I purchased a second hand Kindle and I find I'm unable to register it. The model # is D01200 IC:9600A-1013 FCC ID:ZEE 1013. HELP please!

Technician's Assistant: What's the make/model of your device? How old is it?

I supplied the model number. I don't know how old it is.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Ever since I got it, which is about 3 months ago. I thought it might be because we were having internet connection issues (live on Norfolk Island) but many tries with the same result. I have taken everything off the Kindle and upgraded the software. Now running version 5.3.7.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No, except there is no dictionary in it either,

Submitted: 10 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 minute by:
9/27/2017
Electronics Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,227
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 10 months ago

What is the error message that you see?

Ask Your Own E-Readers Question
Customer reply replied 10 months ago
There was an error while registering your Kindle. Please try again later,.
Electronics Technician: Josh, Technician replied 10 months ago

Have you tried to register it over the phone?

Ask Your Own E-Readers Question
Customer reply replied 10 months ago
No thanks. I think I'll go straight to Amazon.
Electronics Technician: Josh, Technician replied 10 months ago

Sure; no problem.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My daughter in Australia has given me her Kindle which I
My daughter in Australia has given me her Kindle which I have brought back to South Africa. I have charged it and switched on but it's asking for a passcode. The Model No is D01200 IC 9600A 1013 FCC I… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
TOUCHED RESET BY MISTAKE. NOW I CANNOT REGISTER MY KINDLE,
TOUCHED RESET BY MISTAKE. NOW I CANNOT REGISTER MY KINDLE … read more
Josh
Josh
Technician
22,227 satisfied customers
I haven't used my kindle for a year or two. Can't remember
I haven't used my kindle for a year or two. Can't remember password. How can I res Store? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My mother-in-law gave me her Kindle and I deregistered her,
my mother-in-law gave me her Kindle and I deregistered her, but it won't let me register it in my name. It is an older one model d01200. I also reset to factory settings. I read that I should update h… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My Kindle D01200 won't hold a charge. It's been years since
Hi! My Kindle D01200 won't hold a charge. It's been years since I used it. Is it repairable? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My kindle won't access the store, the wi-fi is ok.i'm
Hi my kindle won't access the store, the wi-fi is ok.i'm getting the message 'the kindle store is currently unavailable' … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Kindle wont connect to the store. I have re-registered
Hi my Kindle wont connect to the store. I have re-registered and reconnected to the wireless network but it still comes up with the kindle store is currently unavailable. My husbands kindle is working… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
When I tap on the shopping cart it says the kindle store is
Hello. When I tap on the shopping cart it says the kindle store is unavailable. I have 2 bars showing on the wifi. I have tried several times hence why I am contacting you. Thanks Jo … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a kindle D01200 and it will not connect to kindle
I have a kindle D01200 and it will not connect to kindle store it keeps saying it is unavailable. I have looked for software updates and the ones they say are for my kindle two of the three seem to lo… read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
Here I have some material of a medical nature in my Kindle
Bruce here I have some material of a medical nature in my Kindle which I want to download as hard copy for easier reference, yet when I connect to my computer it comes up with a computer language I am… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
regarding my kindle - when I turn it on, theres one title
regarding my kindle - when I turn it on, there's one title on the page. Can't bring back my list of books and games. Very frustrated!… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Im getting a message that the Kindle store has encountered
I'm getting a message that the Kindle store has encountered an unexpected error. It won't let me access anything else on the Kindle.… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
No wi-fi connection have shut down down wi-fi router and restarted
No wi-fi connection have shut down down wi-fi router and restarted it. Other devices receceive wi-fi. Kindle does not.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
just recharged my year and a half old kindle and after hitting
just recharged my year and a half old kindle and after hitting the power lever and releasing it I do not reawaken the screen. I've tried it several times with no luck. Eric Goller,[email protected]… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Im having trouble with finding my password XXXXX my kindle.
I'm having trouble with finding my password XXXXX my kindle. modle no. D01200 Ic:9600a-1013 fcc id:zee-1013… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My DX Kindle battery is completely dead. I live in Brisbane
My DX Kindle battery is completely dead. I live in Brisbane Australia. I have only had this machine 6 months. When I logged onto Amazon I could see none of my books in my account. Please assist. Sue B… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Jan. 22,2012 Good Evening, Would you please help me get this
Jan. 22,2012 Good Evening, Would you please help me get this set up? I have a Kindle, on the back abou 3/4 of the way down it say's "amazon", just under that are two rows of business icons. now we hav… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have damaged my kindle reader in a fall. The screen is now
I have damaged my kindle reader in a fall. The screen is now a mixture of lines, picture and one small section of script. There is no technical expertise in New Zealand. It may not be worth repairing,… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x