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Kindle paperwhite purchased 2013 keeps rebooting when I

Customer Question
Kindle paperwhite purchased 2013...

Kindle paperwhite purchased 2013 keeps rebooting when I attempt to access a book I bought on Amazon in 2014. Other books I have no difficulty with. Is my kindle dying?

Technician's Assistant: What's the make/model of your device? How old is it?

No paperwork. where on kindle can i find this info?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just today. And It just rebooted again.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Not at this time

Submitted: 10 months ago.Category: E-Readers
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Answered in 2 minutes by:
9/26/2017
Electronics Technician: Russell H., Technician replied 10 months ago
Russell H.
Russell H., Technician
Category: E-Readers
Satisfied Customers: 12,930
Experience: Several years of occasional experience with aspects of E-Reader technology.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
I don't think that your Kindle Paperwhite is dying yet, but, I cannot yet be sure of that. So please tell me:

1. do you have the same Amazon.com account that you had in 2014? I assume so, but this is an important point to the question you have asked.

2. is the battery level OK on your Kindle Paperwhite?

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Customer reply replied 10 months ago
Kindle keeps rebooting and yes, it is the same kindle. I just unplugged from the wall before I attempted opening the book and that is when it started rebooting, again and again.
Electronics Technician: Russell H., Technician replied 10 months ago

Do you know how to read the battery power level on your Kindle device?

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