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Kindle reader wont accept my new wifi info. Toms 4th kindle.

Customer Question
Kindle reader wont accept...

Kindle reader wont accept my new wifi info

Technician's Assistant: What's the make/model of your device? How old is it?

Toms 4th kindle

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just changed my wifi name and password- my other kindle accepted it

Submitted: 10 months ago.Category: E-Readers
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Answered in 5 minutes by:
9/26/2017
Electronics Technician: Jason Jones, Technician replied 10 months ago
Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 19,501
Experience: Years of experience and education.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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Electronics Technician: Jason Jones, Technician replied 10 months ago

May I ask for the brand and model name of your wireless router or your wireless modem?

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Customer reply replied 10 months ago
Problem solved please refund thanks
Electronics Technician: Jason Jones, Technician replied 10 months ago

I will send in your refund.

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