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It seems frozen. Had an earlier msg to please wait while it
Hi- It seems frozen. Had an earlier msg to please wait while it starts up, but now just the tree. I've done the 7 sec and 40 sec shut downs but it's frozen. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,303 satisfied customers
I am trying to fix my aunt's Kindle. The screen comes up and
I am trying to fix my aunt's Kindle. The screen comes up and shows fully charged but nothing happens when I try to unlock it. When I try to shut it down I get a box that says Power off Do you want to … read more
Randy***** CellTech
Randy***** CellTech
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My screen is frozen, it wont turn off to reboot? Not sure i
It froze on Wednesday. i tried to turn it off but it wont. there is a box on the screen that says restart power off or cancel. when you touch it nothing hasppens … read more
Randy***** CellTech
Randy***** CellTech
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My Kindle Touch won't turn off, 4th Generation D001200, Been
Been going on for about 24 hours. When I charge it with Charger that plugs into wall socket it is completely frozen-I I tried to restart/resetand it wouldn't do anything. I plugged into USB port on computer and I was able to get menu, list of books and did restart it. Even after restart I cannot turn it off. I have not tried reset afterplugged into USB port … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,303 satisfied customers
My Kindle has frozen about 10 pages into a book, I can turn
My Kindle has frozen about 10 pages into a book, I can turn it on & off & recharge the battery but it wont move off the page, I now have another screen that has come up headed "Power" asking me to can… read more
Viet - Printer Tech
Viet - Printer Tech
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Bachelor's Degree
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My Kindle Fire is frozen on the "shut down' screen. It won't
My Kindle Fire is frozen on the "shut down' screen. It won't cancel and it won't shut down. Help??? … read more
Lorenz Vauck
Lorenz Vauck
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My kindle has frozen. what can I doto get it active again?
My kindle has frozen. what can I doto get it active again? … read more
Nathan
Nathan
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My Kindle Touch froze mid-page. I have followed all
My Kindle Touch froze mid-page. I have followed all directions for restart but nothing works. What's next? … read more
Randy***** CellTech
Randy***** CellTech
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Kindle paper is frozen will not even shut off help please!
Kindle paper white is frozen will not even shut off help please! … read more
Nathan
Nathan
Bachelors of Science
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My kindle paperwhite is frozen. screen shows on top half
my kindle paperwhite is frozen. screen shows on top half latest down load bottom half man under tree..middle screen box "power..cancel,restart,screen off". Restart is frozen. full screen showing man u… read more
Randy***** CellTech
Randy***** CellTech
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I can only get 3/4 of a page. The remaining 1/4 is part of a
I can only get 3/4 of a page. The remaining 1/4 is part of a cover of a book Amazon is promoting. I've tried to shut down the Kindle thinking it would reset itself. Can't get that to happen. … read more
Randy***** CellTech
Randy***** CellTech
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We have a kindle kids that we received as a gift at
hi, we have a kindle kids that we received as a gift at Christmas. one of my children thew up on it about 5 weeks ago. once it is charged it will display the amazon start up page but will then shut of… read more
Nathan
Nathan
Bachelors of Science
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I have a kindle touch and kindle fire i would like to have
i have a kindle touch and kindle fire i would like to have same books on them can i? … read more
Viet - Printer Tech
Viet - Printer Tech
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When I tap the Home button on Kindle Fire it goes to Home
When I tap the Home button on Kindle Fire it goes to Home screen but only for a moment and then disappears. Have tried turning off and back on. … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
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My Kindle is frozen and I can't even turn it off. I was on
My Kindle is frozen and I can't even turn it off. I was on Amazon web site, ordering a book. … read more
Nathan
Nathan
Bachelors of Science
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My 1st generation Kindle fire is stuck on the start screen
My 1st generation Kindle fire is stuck on the start screen showing "kindle fire". I'd tried the trouble shoot directions including holding the start button down for 40 seconds, then restarting. All I … read more
Nathan
Nathan
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What to do if a Kindle Fire is frozen and won't turn on?
My kindle fire has frozen. I can't get it to turn on. The screen comes on with the cancel/shut off option but it won't do anything… read more
Andy
Andy
Ereader Expert
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1,005 satisfied customers
My sons Kindle froze up while he tried to start up his kindle.
My son's Kindle froze up while he tried to start up his kindle. The screen froze mid-startup. Now he can't turn it on or off, and he's not sure if it's using battery or not. I don't think it's on low … read more
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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