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Coming to you because I am exhausted in trying to find my…

Customer Question
Coming to you because...

Coming to you because I am exhausted in trying to find my answers. Last Thursday a friend notified me that my facebook account was hacked, or so she thought. She suggested I change my password. So, I did. I was out and about at the time so I did this on my kindle. Ever since then I have been booted out of my facebook page and have been unable to get back to it. Other people can see my page, but I cannot do anything. Facebook sends me codes to go in and change password ***** and emails never arrive in my email account.

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle is the newest one. Just purchased it in June of this year. I guess it is the Fire HD8

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It all began last Thursday evening. I cannot get into my facebook page so I created another one just to send them complaints about what I thought was that I was hacked and I have heard nothing from anyone associated with facebook. I have had a friend contact facebook also on my behalf and nothing there either.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

It is a Fire HD 8 (7th generation) Serial Number G090 MF04 7185 08RN

Submitted: 10 months ago.Category: E-Readers
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Answered in 5 minutes by:
9/26/2017
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Hi there and welcome

When you try to sign into yoru account now, what is the exact error you receive?

Please let me know

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